Spice Jet Airlines — delay in refund of my money

Address:

South Delhi, Delhi

Dear Sir

I had bought tickets for Delhi to Goa on 12 th jan but when i was booking the tickets two times the transaction got failed due to their website error but the amount got debited from my acc twice. The total amount is 8181 pout of which i have not received Rs 4026 till today. I had provided them the transaction nos also for the refund. I had made complaint for the same on the same day itself and the compliant no is CR/234066/2013.

I am sending them mails also continuously but no action is being taken.

Further i had cancelled 1 ticket having PNR no OEI2AS on 12 th Jan and the amount is 6039. I have not received the refund of that also till now.

Plz expedite the refund of my money.

Regards
Mona