[Resolved]  Nippon Toyota Trivandrum, Kerala, India — FELT INSULTED IN NIPPON TOYOTA

I am a proud owner of an innova G4 [march 2008] model. The superb performance and quality of the vehicle motivated me to buy another same vehicle for my brother as a gift. With this intention i approached nippon toyota trivandrum { local toyota dealer} for booking the above mentioned car today Ie 02/04/2008 at sharp 3.30 pm.
I met the same sales officer [who is a very nice person and who dealt with my first Innova] to book my next Innova. I already had a approved loan with ICICI bank and also discussed every thing related to the vehicle ie model, color, offer, delivery date, balanced to be paid and all other thing, and also handed over the margin money over the counter.
i asked them to show me the same vehicle which they are going to supply me after the registration. Unfortunately when the vehicle came i was shocked to see that 2 or 3 mirrors were of 2007 make so i requested them to give me a vehicle which has got all the mirrors [window, quarter glass, windsheild etc] of same manufacturing year. But they refused to do so saying that they dont have such vehicle. I was very disappointed at that moment . Few minutes later i got out of the showroom and had a look on a new car which was parked outside the showroom. After inspecting that car i was quite assured that this car meets my specifications [ all mirrors of same manufacturing year ]. I asked them to allot me the above mentioned car, but they simply refused my appeal saying that customer "dont have the the right to choose the car for which they are paying a huge amount".
This was quoted by the deputy sales manager of this company. I was very disappointed and felt insulted after hearing this since this is my second Innova purchase in a span of 15 days.
So i kindly request you to take it very seriously and contact me as soon as possible or else i will have to go to other redressal options.

Thanking you

Binumon r c

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