[Resolved]  Nitraa Furnitures Chennai — Poor customer service

I recently ordered a wardrobe in nitraa furntures, adyar, chennai on october 2nd 2009 and they specifed a delivery date on 10th of october... The material (They usually assemble in your house by brings the cut pieces) on 8th october itself.. But even after one week they didnt send a fitter to fix that up... I have called then nearly 10 times a day but they dont response properly.. The only reply from them will be they will check from the dispatch and shall call in few minutes.. But they never return your call... Its a big pain and stress after you spend lots of money and at last you need to chase them to get it fixed also... Very poor customer service... I am still waiting for them to come and get it fixed... They dont cancel our order also if we ask them to do so also...
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Aug 14, 2020
Complaint marked as Resolved 
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Happy Evening Ms.Kumuthavalli,

Thanks for the feedback, i represent nitraa furniture. your suggestions are taken, we will rectify them soon, what i need to understand is, is the complaint still on. has your problem been solved. i have recently moved into the organization. please do reach me on[protected].

Many Regards

Muralidharan Parthasarathy
hp:[protected]
Am Aruna Adityan, my phone number is [protected], recently I ordered a Smart Study table on December 4, 2011 at Chennai Trade Center through one Mr. Lokesh, on ordering i paid Rs. 1500/- by cash and the balance i had paid at Nitraa Adyar the very next day. The total cost inclusive of delivery that i have paid is 4499/-. My order number is 2924.

It has been almost 19 days since i have booked and till now NItraa is yet to deliver the product. For the past 19 days i have made innumerable calls almost 2 to 3 calls a day and every time they give a different story but they never commit as to when they will deliver. My money is blocked in a good that has not been delivered. Your staff on further questioning why they are unable to deliver answer me rudely as though they are doing me a favor.

Because of this i am undergoing a lot of stress and agony.

I request you to either deliver me immediately or refund the entire amount of Rs. 4499/- (Rupees four thousand four hundred and ninety nine only)

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    C-4, Phase III, Industrial Estate, Ekkattuthangal, Guindy, Chennai, Tamil Nadu, India - 600032
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