[Resolved]  Reliance Netconnect — unnecessary VAS service activated without my concern

Reliance Netconnect — No Activation

Reliance Net Connect Data Card No.: [protected]. I have purchased this data card from Reliance on 9/11/09. I have already submitted all the required documents and had got the product activated within two days of purchase. Purchased for an amount of Rs.3,500/-, paid by an account payee check. But, after a few days the connection was disconnected, even without being informed. On enquiring with the call centre and the Web World, I was said that the Customer Details Form was not yet uploaded in the company's records and the details earlier submitted by me has been misplaced by them, so had to give them a new set of documents. Submitted the new set of documents as per their requirements and had the connection activated. But, again within 5 days of activation the connection has been disconnected again. Now, even the web world people are not listening to the given complaint nor are they refunding the amount paid towards the connection taken.

What am I supposed to do. Please guide. I also have the copy of the purchase made for the Pre-Paid Reliance Netconnect USB Modem and the bank statement showing the clearing of the cheque payment made towards the purchase of the same.

Paresh Shah
Bangalore
+[protected]

Reliance Netconnect — No activation of netconnect

To dear Sir,

This is to inform you that on Thursday January 21, 2010 I paid for the activation of my netconnect and was told that my netconnect would be activated within 24 hours by your representative Mr. Ali at the Shivaji Park Web World. I had also produced all the required documents with the form to be filled on payment for the activation. As of yet my connection has not been activated.

Kindly do the needful asap.

Mrs. Vidya Samant

I purchased Reliance Data card,High speed 1x 10months back in mumbai.They did not informed me about the required documents.After purchasing the data card i was informed that Data card can not be activated bcause the submitted documents are not sufficient.And they also told me that they can activate it in hyderabad if I provide proper adress proof.Now I got to know they can not activate it Hyderabad because the card belongs to Mumbai.

I contacted customer care service regarding this,They keep on saying that the card can be activated but whenever I visit Reliance world office they said

"Customer care serice people don't know anything don't go by their words,Its of no use"

Selling data card like this is a serious threat.Especially where our country has become a target for hackers.

Please guide me regarding this.

Same happening to me.

Dear Sir,

Dear Sir,

Please lodge my complant and do the needfull immediatly.
I had Purchased a net connect data card vide receipt no. 247 from the The Mobile Shoppe worth Rs. 2299 plus paid activation charges of Rs. 330.00.
After connecting the net card in the desktop it was run for sum time and after that system denyed that the users name & password is not correvt but the both passward was the number of card ie [protected].The shop Keeper had not activate my account also.
Now the card is not running and the shop keeper denide to do the something.
Please help what I can do.
My Mob no. [protected]
Address:

SS - 420, C - 1, Sec - C
L.D.A.Coloney, Kanpur Road,
Lucknow - 226012

Reliance — illegal activation of VAS service

Sir
this is a complaint against the reliance telecommunication service provider. the complaint is related to illegal and arbitrary activation of VAS(value added service) by the reliance telecom without my consent of any sort.

i have been charged rs.20 twice in the month of January and then i talked to the customer care representative, and he refused my my contention that i did not give my consent for activation and told me that i had willingly activated the service. then after a long conversation i asked them to deactivate the services and to activate the DND(i.e. do not disturb) service. then after they did the same. now again on 18th march 2011 they activated another value added service on my phone and rs.20 was again deducted from my balance. in this regard i again tried to talked to the customer care executive but all my efforts went in vain. all i received from them is consolations with a word that i had voluntary activated the service and it was not their fault.

this is the third time in 3months that i have faced this problem. and it is not a problem only with me but many of my friends have faced this problem several times. so the only solution that i can sought to is to lodge a complaint to your forum against the injustice done to me. please help me in this regard as soon as possible.

i am leaving below my contact details for further communication. i would be highly obliged if you take this matter into consideration against the injustice.

Puneet Kumar Joshi
Ph. [protected]
email id: [protected]@gmail.com

Reliance Communication — activation of servicers without my concern

i have reliance GSM connection.on 30/08/2011 an amount of around Rs.40/- was deducted from my balance.when i asked from customer care she told me activation of 3 services.

when i did not ask for any service how they can activate without my concern.

its tolly money making plans by frauding innocent customers..

please avoid reliance plans...

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare