[Resolved] Honda Unicorn — no proper service and poor customer dealings | |
Respected sir, My name is Edwin David .I am a resident of Trivandrum in Kerala. I have a Black Unicorn KL-01-AG-428 bought on 2004 December from Marikar motors Trivandrum .I had earlier mailed a complaint regarding poor mileage after DECARBONISING at their pattom service centre .I had a quick response for that .The next day itself one Mr. Kapil called me from Honda and assured me necessary actions would be taken fast .Following that the service head of main Marikar service centre, STATUE Mr.Shivaprasad called me up and said me to bring the bike to clear whatever is the fault .Last week I gave and they returned me bike on the next day .After that too I was getting poor mileage .Yesterday I gave my bike again .The boy who was taking the bike by writing complaints does not know how to approach a customer .He was behaving to me like as I came for a routine service. Today when I went there, they had placed a bill of nearly 310rs in front of me .I spoke to the assistant Mr.Manikantan .I said to him I gave my bike for not rectifying the fault clearly last time .When I asked permission for talking to Mr.Shivprasasd he said he was on leave today .I asked him to please connect me to him through phone but they didn’t also had done that for me .They finally told me if i pay the bill i can take the bike else I can take it on Monday .More than enough money I had spent on this bike but no necessary actions had been taken till now .Apart from all these things I am also treated in an very disgusting unmannered way at your “THIS” servicing centre .Very “SORRY” to say that this dealers servicing centre is the ever worst servicing centre I had come across my life .Here as am a customer is not satisfied till now .I am still having hope by mailing this complaint .My bike is now at the service centre . HOPPING NECESSARY ACTIONS WOULD BE TAKEN FAST TO SOLVE MY PROBLEM.”I AM VERY MUCH HURTED BEIND A WING RIDER-A PART OF HONDA COMMUNITY.” Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 8 Comments | |
Comments
I would like to comment on the malpractice at this particular showroom.
1. I give the bike for servicing here and find that the bike servicing has to be done as per Honda jobsheet and prices.
2. The pricing and job sheet lists the cost of each fix/item/job so no problems with paying for only the job done/item consumed.
3. The loophole in the system came to light when I asked how much paid servicewould cost (basic)?
The person said Rs 650/-. I asked for breakup and he rambled on for all that he hought would be covered. Plus he mentioned extra 200 for gearbox leakage. totalling Rs 850/-
4. Now when I got hold of the service bill. I totalled up the basic cost of service excluding the Rs 200/- but to my surprise it doesn't even cross Rs400/-??
5. How the hell then did the service rep/incharge say it's Rs650/-??
6. This means to say that he intentionally decides how much the bill amount should add up to and then asks the mechanics to do their part of crime by achieving somehow the TARGET set by this service-in-charge??
So folks, beware and ask the service-in-charge exactly how much is just the basic service and why is it not mentioned as per Honda cost sheets?
1. I give the bike for servicing here and find that the bike servicing has to be done as per Honda jobsheet and prices.
2. The pricing and job sheet lists the cost of each fix/item/job so no problems with paying for only the job done/item consumed.
3. The loophole in the system came to light when I asked how much paid servicewould cost (basic)?
The person said Rs 650/-. I asked for breakup and he rambled on for all that he hought would be covered. Plus he mentioned extra 200 for gearbox leakage. totalling Rs 850/-
4. Now when I got hold of the service bill. I totalled up the basic cost of service excluding the Rs 200/- but to my surprise it doesn't even cross Rs400/-??
5. How the hell then did the service rep/incharge say it's Rs650/-??
6. This means to say that he intentionally decides how much the bill amount should add up to and then asks the mechanics to do their part of crime by achieving somehow the TARGET set by this service-in-charge??
So folks, beware and ask the service-in-charge exactly how much is just the basic service and why is it not mentioned as per Honda cost sheets?
my name is renjith r nair, i have lot of complaints regaring my silver unicorn bike .buyed last month of 2008, its performance was too bad and service providing by marikar motors trivandrum was too bad, they are only good in taking the money not good in services, for what based you are providing a 1 year warranty, my bike speedo meters cable was unfunctioning they told me they provide a warranty for that, it was the techinical mistake and y they dont provide the warranty, , , , , , , , , , , , after using my bike i had feel some difficulties to ride my bike like sound occurs from chain sproket, sound from the mudgraurd, difficulty to start, smoke occurs, light was fallen on somewher else not on road, sound occurs while using clech and accelator, low mileage, difficulty in gear shifting and some varity sound occurs when rear and front break and many more complaints i cant explain
i gave to service for 2 times with all these complaints and result is same thing, only they do washing the bike and do the main fault and taking more money for their service charge than other things,
then what is the use of your service centers and others warranties, i thought local work shop is more good than you,
if you r a right person then help me to smoothe ride, tghere is no other option than a consumer complaints in front of me, i will file a complaint if there is no response from your side, its tooo bad ok and also i will not gave any charge for any complaints yet more
awaiting for your soon response
by renjith r nair, bike number KL-01-AT-9556, silver unicorn
i gave to service for 2 times with all these complaints and result is same thing, only they do washing the bike and do the main fault and taking more money for their service charge than other things,
then what is the use of your service centers and others warranties, i thought local work shop is more good than you,
if you r a right person then help me to smoothe ride, tghere is no other option than a consumer complaints in front of me, i will file a complaint if there is no response from your side, its tooo bad ok and also i will not gave any charge for any complaints yet more
awaiting for your soon response
by renjith r nair, bike number KL-01-AT-9556, silver unicorn
yes i do agree with others as i also faced such troubles.i bought a honda unicorn on 22nd june 2009, vechile no.JH05Z3375 from MOONKA HONDA, JAMSHEDPUR, INDIA.unfortunately met with an accident few days before.But seriously speaking no positive response from dealer.even they are unable provide spares till date 22nd july 2009.i request if my comments are viewed by any concerned honda persons please do the needfull because its really agreat byke but poor support from dealer hits customer satisfaction.
Hi..am Mohammed
On[protected], saturday i called them to enquire whether they are having the service on sundays, they reply with me a "definitely sir", and very next day i went their and waited for 1 hour in front of their service station at statue and went to statue show room, only a security person was their .
After the first service my unicorn's carborator got damaged, and they neither clear the faults that i told them to do . After that when i approach them they are not willing to clear it.
Before four days[protected] i had an accident and gave the bike to them for maintaince, till now they haven't take the estimation.am fed with them
On[protected], saturday i called them to enquire whether they are having the service on sundays, they reply with me a "definitely sir", and very next day i went their and waited for 1 hour in front of their service station at statue and went to statue show room, only a security person was their .
After the first service my unicorn's carborator got damaged, and they neither clear the faults that i told them to do . After that when i approach them they are not willing to clear it.
Before four days[protected] i had an accident and gave the bike to them for maintaince, till now they haven't take the estimation.am fed with them
you the people are not responding in a smooth manner
I had given my honda unicorn KL-01 AJ 3294 (Red) due to a complaint on
before one month, they did not correct the problem they only did the regular service and given to me, the next day itself the same problem occurs .I call the service of the people from pattom, they came only after 2nd day and they take the vechicle to the pattom marikar .
But they didn"t call me to tell what the problem or they did not inform me when they can give me back, so after two days i call them and told when it be ready they said that they don't no when the spare parts will come, so i waited for about two weeks, then they are saying it will come only after 10th jan
This is very very poor about a company, You must take an action about the problem
I had given my honda unicorn KL-01 AJ 3294 (Red) due to a complaint on
before one month, they did not correct the problem they only did the regular service and given to me, the next day itself the same problem occurs .I call the service of the people from pattom, they came only after 2nd day and they take the vechicle to the pattom marikar .
But they didn"t call me to tell what the problem or they did not inform me when they can give me back, so after two days i call them and told when it be ready they said that they don't no when the spare parts will come, so i waited for about two weeks, then they are saying it will come only after 10th jan
This is very very poor about a company, You must take an action about the problem
parts not available
im ankit sharma from mandsaur.M.P.. i have honda aviator 2011 model purchase from Choudhary Honda Mandsaur M.P. since 2011 i got an complant in showroom... the viser & inner cover not available here & bad behivour ,,,pls solv itCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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I just read about Mr Edwin David Complaint.. thats a 100% true. I am also a victim. Honda STATU service station ( Marikkar) ia one of the worst station in Honda.
servicing is not good nd, compalint writing guys behavoir is very bad they never no how to treate coustomer. if we complaint ny one i mean ny superior staff they never understand costmer feelings. nd they all iof them make a drama. i got lots of negative xperiance from there.
one example i give there my byke for 4th sevicing. i tell 9 complaints to that byke for that xecutive. he write all complaint in that job sheet and he tell byke not get tody plz come 2 marrow i agreed that . he give me shurty abot i get the byke 2nd day 4 pm. i said that guy day after 2marow i need that byke bcoz i need to go for a long drive in early morning. he agreeed that.
2nd day 4.30pm he call me and say byke never take service. come to 3rd day . they have lots of work . i m shoked bcoz i tells him to eralier ..
i just go through the service staion nd meet Mr manikandan. nd just my complaints. he never respond nd dnt care about that nd simply he tell me come 2 marow . wat can i do.
the concern person to dont respond that.
3rd day i got the by evening 4pm i just look around the byke they just wash that byke thats all never do that complants. i just shout the xecitive nd to do the work wen i notie that the curent time .
i m very pitty about that..nd ... i am shame about that by a byke from honda.. i m realy sorry to say that. i go through around 20 or more time in that service station after servicing i need to go 2 or 3 times to compleat that work wat i am telling to do..
my first pblm water allergic my byke wen i compalin that pblm in before first service but solve that pblm in after 4th service ..
recend day i m going to service staton about one omplaint in front disc complaint is some sound in that nd back brake is just loose i m waiting there in 1/2n hour there marikkar service station . one service man came i just tell himm he just look that disk and say me just need to cleaning the disk nd try meet xecutie nd put a job sheett after 1 hour one guy came to look around again i tell the compalints he tell me change disk patch nd brake shoe to solve pblm to spend 900 rs
that s the wonder of statue marikkar
try 2 teach all of them to how to solve the pblm nd how to behavior a coustomer ...
i am realy pittyyy about that