[Resolved]  HDFC Bank — no responce to the issues raised

Credit Card — No responce`

Those guys are providing worst services How can somebody stop the services without any prior intimation. And when i mailed them no body is bother to reply.Worst consumer service.Even their executives dont know their products and not able to give proper answers.
Abhishek Bhatt

Hello sir,
I'm HDFC credit card holder card no is [protected], i'm using since 2005 to till date. Last year feb 2009 i was taken BAJAJ ALLIANCE MEDICAL INSURANCE POLICY. This policy expiry date is Feb 2010. December month credit card customer care officer Miss. Jai sudha called me and she told me this year we are introducing HDFC ERGO medical policy, so you don’t renewal Bajaj alliance medical insurance policy and please take HDFC ERGO medical policy. Moreover she said HDFC ERGO medical policy starts from Feb 2010 and your first bill you will receive 12th feb 2010 and you can pay this bill 1st of March 2010. But I had received Credit card statement on 12th jan 2010.
In this statement mentioned as BAJAJ ALLIANCE MEDICAL INSURANCE POLICY bill Rs 783 and HDFC ERGO policy bill Rs 687. I’m called credit card customer card officer on 13/01/2010 and I had explained, she told me Miss. Jai sudha attended your ERGO policy she will call with in minutes. After 1 ½ hours no response. Then again I had called to customer care office Miss Balisi(Name spelling not sure) and again I explained every thing, she also told me she will call with in minutes. I was wait more than 2 hours no response. So again in called Mr. Cal attends the call, he also said
Miss. Jai sudha will call you within minutes. But I'm waiting more than 4 hours still she is not called me and till no response.

Beloved sir, please accept my complaint and please give me a clear explanation.
My bill due date is 01/02/10, I would like to pay before this date.
So, kindly accept the complaint and please do favor to me ASAP.

Thanks

Your’s

B. Karunamurthy
Cell [protected]

Hello sir,

I am also affected by Jai Sudha regarding HDFC ERGO, She gave me a wrong commitment and confused me, then i was accepted the critical illness policy (it is a range of Rs.8000), after verifying my online account i was shocked with my available balance. She abusing my knowledge and my confidence with HDFC bank. Then i was called credit card customer card officer, the same above experience applied to me also. On my 4th calling, they accept my complaint, they need a policy cancellation letter from me, the process is going on. And they also register a compliant over to Jai sudha, and promised me to arrange a HDFC ERGO call regarding my compliant over to Jai Sudha (HDFC Bank Sales Coordinator). It is all OK!!!

Now, i am losing my confidence with HDFC Bank Executives. Who revive?

Thanks,
Ramachandran
[protected]