[Resolved]  Kent Mineral RO — no service

I had purchased Kent Purifier from Ezone on !6 Aug as it was the last day of festival offer. I was promised that if i take this product in Gujarat i wil be provided service but when i took in dahod (Gujarat) i contacted the Ahmedabad branch but they saying we will charge you as it is brought from Mumbai. When confronted they said you can give back the product in mumbai and take the full money back.
Is this how this company treats its customer.

i purchase kent ro in the month of july as per rule the candles are to be changed but till i do not get service from your executive mr. abhijit of chandrapur maharashtra pl. take healthy note of my complaint

Last year on 31.07.07 we have purchased a kent ro system from company directly thru sales executive Mr. Ashok. From the date of purchase we are facving regular problem of water filter jamm. But on last complaint - KENT no executives are not responding & we are not able to use our ro system because of filter problem.
So please look into this matter...

I have a Kent Water Purifier [ Model : Kent Grand plus] bought around 8 months back.
Company representatives installed the appliance, but within a month it stopped,
Next week the company technician came and repair it.but after 3 month it stopped again and not work properly.
since 2 months its UV part is not worked and shut down yet.
my dealer SPAN SALES(phone no.[protected] &[protected] in Anand (gujarat) not giving reliable answer for this service
Is this how this company treats its customer.?

I have been provided a Kent Water Purifier by the builder along with the flat I purchased and moved in December' 2008. The water purifier has not been working for the past 10 days, for which a complaint was registered with their service center - Kaypee Enterprises (Ph:[protected], who claim to be authorised service agency for Kent. Part of the complaint was a request to send the engineer before 11:00 am as after that we leave for work and no one is available at home. Since as per Kaypee, they do not send engineers for repairs on Sundays, the request for sending someone in the morning hours. As per an sms received from them on Saturday, 27th March, 2010 - Dear Sir, your complaint number 2738 is registered and the same shall be attended tomorrow before 1PM or after 2PM by our engineer. However, till today, no one has come to repair the purifier.I have been calling the agency multiple times everyday and they have been assuring that the engineer will be coming, but no one has turned up. Yesterday, when I called up again, they said the complaint will be attended today (2nd April) for sure. I called up again at 9:40 am today to confirm and they again said that the engineer will reach before 11 am. I waited till 1:00 pm for the engineer to come but no one has turned up. I have been calling them since morning (almost 10 times) but have not got any satisfactory response.Finally I had to leave for work as could not wait any longer. They have been telling me that the engineer will call me and reach, but I have not recieved any call till this time (2:30 pm). Niether have the agency called me even once to check the status. I have been following up with them like an without getting the work done. This is pathetic and a clear case of making the customers suffer once the product is sold off. Moreover, the agency is pushing me to take an AMC. How can I or anyone take an AMC and be at the mercy of such agencies that do not care for the plight of the customers at all.

Dear Sir


Kindly provide your contact details to enable us to resolve your grievance at the earliest.

Regards
KENT RO Systems Ltd.

Dear Mrs. Manisha

As per the feedback by our service center, your grievance has been resolved. In future kindly contact us at [protected]@kent.co.in or [protected]@kent.co.in to help us to resolve your problems promptly .

Regards
KENT RO Systems Ltd.

Ashwani, I had purchase Kent RO grand plus water purifier from army CSD canteen(Bhusaval- Maharashtra). Now I want to set up this purifier in Delhi because of transfer. Will I get customers service help to set up the purification and what price I have to pay for that. I had purchased this purifier in Feb 2013.

Kent Ro — UN-USUAL NOISE FROM KENT RO SYSTEM

ALREADY LODGE COMPLAIN REGARDING ABOVE MENTION DEFECT REQ NO-[protected] DT 21/04/15 & REQ NO-[protected] DT 05/05/05. BUT STILL NO BODY HAS CAME FROM KENT FOR RECTIFICATION .MY REGISTERD TEL NO. 26197059. MK SINGH.

Kent RO filter after service issue

Very sad after service, every 3 months it stops working and we need to spend 3500 each time, from Jan 2016 to may 2016, 3rd time we have called for service and already spent 10000. It's waste of money. At the time of purchase they said yearly once maintenance it may cost max 3500. Very disappointed.