[Resolved]  Nokia 3120c — TECHNICAL PROBLEM IN NOKIA 3120C

Nokia handset 3120c — replacement of defective handset by a fresh one of the same description

From:

Monojit Roy
Advocate
Arabinda Pally P.O. Rabindra Sarani
Siliguri — 734006 District Darjeeling
Ph no. [protected], [protected]
E-mail: monojit.[protected]@rediffmail.com

To,

Nokia India Pvt. Ltd.
5th Floor, Tower A&B,
Cybergreen, DLF Cyber City
Sector 25A, Gurgaon,
Haryana –122002.
India

Nokia India Pvt Ltd
DN-62, Millenium City,
Tower-B, Sector-5,
Salt Lake City
Kolkata-700091


Dear Sir,


My Client: SRI ABHIJIT ROY, son of Sri Arun Kumar Roy, Hindu by faith, resident of Arabinda Pally P.O. Rabindra Sarani Siliguri — 734006, district of Darjeeling, within the state of West Bengal in India.



Upon instructions of and on behalf of my client above mentioned I would like to bring to your notice and appraisal the following facts and circumstances as enumerated below:

1. That my client had purchased a Nokia handset of description Nokia 3120c bearing IMEI no. [protected] from “The Mobile Store Limited.”, having store code no. 1546 addressed at Panitanki More, Ground Floor, Sevoke Road, P.O. & P.S. Siliguri, within the district of Darjeeling on[protected] vide invoice no. WB/01546/00001/7479 for consideration amount of Rs. 6, 689.00/- (Rupees six thousand six hundred eighty nine) only including Value Added Tax of Rs. 257.27/-, i.e. Value Added Tax @ 4% of the price rate of said described handset of Rs. 6, 431.73/-.

2. That only after three months since the purchase of the said handset my client came across certain fault, imperfection and shortcoming in the quality, potency, purity and standard of the said handset as is claimed by the trader in relation to the said handset.

3. That having met with such disappointed inference, my client as a potential user of the said handset approached “The Mobile Store Limited” from where he purchased the said handset as mentioned above in anticipation of some solution of the defects encountered by him in relation to the said handset.

4. That on being apprised of the defects faced by my client while using the handset, “The Mobile Store Limited” referred “Nokia Care Centre”, the authorized service centre of Nokia, as the only place where the solution can be meted out.

5. That thereafter on[protected] my client went to the “Nokia Care Centre” addressed at THE PLANET 670, Rishi Arobindo Road, Hakimpara, Siliguri within the district of Darjeeling with the said handset and apprised the ASC engineer of the defects encountered by him while using the same.

6. That the ASC engineer identified the defects as “Sometime Blank Display, Hang and Charge not stay” and scripting the same on the Service Job Sheet being no. 65 took the handset for its repair.

7. That on[protected] the handset was delivered to my client by the said “Nokia Care Centre” addressed at THE PLANET 670, Rishi Arobindo Road, Hakimpara, Siliguri within the district of Darjeeling with no such defects complained of.

8. That however on 3-2-2009 the defect of Blank Display again cropped up in the said handset and on the same day it was again taken to the “Nokia Care Centre” addressed at THE PLANET 670, Rishi Arobindo Road, Hakimpara, Siliguri within the district of Darjeeling and the same was voiced to the concerned engineer of the centre.

9. That being apprised of the defect the centre proposed to sent it to Kolkata to get rid of the defect and on the following day i.e. on 4-2-2009 my client was intimated over telephone that the same would be sent to Kolkata and my client could collect it from the centre only after expiry of 2 to 3 weeks from that day.

10. That thereafter on[protected] my client took delivery of the said handset from the centre at 2 PM in the desired condition but to his utter astonishment the same defect again cropped up at 5 PM on the same day i.e. after expiry of 3 hours from the time of delivery of the said handset by the centre to my client and immediately, it was again taken to the centre by my client and on enquiry by my client they divulged that in Kolkata the LCD of the handset was changed to get rid of the defect complained of and since the defect again cropped up they decided to keep the handset with them for 1 day for observation.

11. That on[protected] my client again went to the “Nokia Care Centre” addressed at THE PLANET 670, Rishi Arobindo Road, Hakimpara, Siliguri within the district of Darjeeling and on enquiry about the status of the handset the concerned engineer could not deliver the handset to my client in the desired working condition as the defect of Blank Display prevailed and they again decided to send it to Kolkata and furnished a new Service Job Sheet being no.[protected]/090219/14.

12. That at this point when my client harped over the harassment caused to him out of the whole incident and opted for replacement of the said handset with a fresh one of the same description the concerned engineer misbehaved with my client hurling abuses at him in presence of other customers and reiterated on the point that the same is not within their scope to make the defect right and they will sent it to Kolkata tomorrow.

13. That on[protected] on enquiry over telephone to the centre about the handset my client was intimated by rude and impolite voice that it has been sent to Kolkata and my client was threatened not to disturb them anymore failing which they will not bother to take his case into consideration.

14. That on comprehensive appraisal of the entire facts and circumstances it comes to notice that the handset in all circumstances suffered and will suffer from certain serious defects which is not curable.

15. That till this day my client has not been provided with a fresh handset of the same description which divulges the utter indifference, irresponsibility, sorry lack of infrastructure and departure from normal standards of consumer kindness of a company which canvass itself as the best service provider in the whole world with respect to handsets and the same highlight unfair trade practice on your part.

16. That my client is a computer hardware engineer and receives calls from several places for rendering hardware services in many important educational and commercial institutions but with his handset not being in working condition he has to and still has to forgo several important calls and out of such inconvenience he has incurred a huge financial loss.

17. That the whole incident has left my client absolutely disgruntled, anguished, disappointed, frustrated and mentally pained.

18. That there has been serious fault, imperfection, shortcoming and inadequacy in the quality, nature and manner of performance which is required to be maintained in pursuance of the terms and conditions set forth by the “Nokia Care Centre” to my client and the same entails serious legal consequences on your part.


In the background of the aforementioned facts and circumstances, I have been instructed by my client to call upon you to replace the said handset with a new one of similar description which shall be free from any defects within 24 hours of the receipt of this notice failing which my client shall be constrained to initiate against you for redressal of his grievances such proceedings civil and criminal as are warranted by law exclusively at your own peril, cost, responsibility and consequences without any further references to you.
Thanking you,

Yours faithfully
Monojit Roy
Advocate

Nokia 3120c — Replacement of the handset

From:

Monojit Roy
Advocate
Arabinda Pally P.O. Rabindra Sarani
Siliguri — 734006 District Darjeeling
Ph no. [protected], [protected]
E-mail: monojit.[protected]@rediffmail.com


Dear Sir,


My Client: SRI ABHIJIT ROY, son of Sri Arun Kumar Roy, Hindu by faith, resident of Arabinda Pally P.O. Rabindra Sarani Siliguri — 734006, district of Darjeeling, within the state of West Bengal in India.



Upon instructions of and on behalf of my client above mentioned I would like to bring to your notice and appraisal the following facts and circumstances as enumerated below:

1. That my client had purchased a Nokia handset of description Nokia 3120c bearing IMEI no. [protected] from “The Mobile Store Limited.”, having store code no. 1546 addressed at Panitanki More, Ground Floor, Sevoke Road, P.O. & P.S. Siliguri, within the district of Darjeeling on[protected] vide invoice no. WB/01546/00001/7479 for consideration amount of Rs. 6, 689.00/- (Rupees six thousand six hundred eighty nine) only including Value Added Tax of Rs. 257.27/-, i.e. Value Added Tax @ 4% of the price rate of said described handset of Rs. 6, 431.73/-.

2. That only after three months since the purchase of the said handset my client came across certain fault, imperfection and shortcoming in the quality, potency, purity and standard of the said handset as is claimed by the trader in relation to the said handset.

3. That having met with such disappointed inference, my client as a potential user of the said handset approached “The Mobile Store Limited” from where he purchased the said handset as mentioned above in anticipation of some solution of the defects encountered by him in relation to the said handset.

4. That on being apprised of the defects faced by my client while using the handset, “The Mobile Store Limited” referred “Nokia Care Centre”, the authorized service centre of Nokia, as the only place where the solution can be meted out.

5. That thereafter on[protected] my client went to the “Nokia Care Centre” addressed at THE PLANET 670, Rishi Arobindo Road, Hakimpara, Siliguri within the district of Darjeeling with the said handset and apprised the ASC engineer of the defects encountered by him while using the same.

6. That the ASC engineer identified the defects as “Sometime Blank Display, Hang and Charge not stay” and scripting the same on the Service Job Sheet being no. 65 took the handset for its repair.

7. That on[protected] the handset was delivered to my client by the said “Nokia Care Centre” addressed at THE PLANET 670, Rishi Arobindo Road, Hakimpara, Siliguri within the district of Darjeeling with no such defects complained of.

8. That however on 3-2-2009 the defect of Blank Display again cropped up in the said handset and on the same day it was again taken to the “Nokia Care Centre” addressed at THE PLANET 670, Rishi Arobindo Road, Hakimpara, Siliguri within the district of Darjeeling and the same was voiced to the concerned engineer of the centre.

9. That being apprised of the defect the centre proposed to sent it to Kolkata to get rid of the defect and on the following day i.e. on 4-2-2009 my client was intimated over telephone that the same would be sent to Kolkata and my client could collect it from the centre only after expiry of 2 to 3 weeks from that day.

10. That thereafter on[protected] my client took delivery of the said handset from the centre at 2 PM in the desired condition but to his utter astonishment the same defect again cropped up at 5 PM on the same day i.e. after expiry of 3 hours from the time of delivery of the said handset by the centre to my client and immediately, it was again taken to the centre by my client and on enquiry by my client they divulged that in Kolkata the LCD of the handset was changed to get rid of the defect complained of and since the defect again cropped up they decided to keep the handset with them for 1 day for observation.

11. That on[protected] my client again went to the “Nokia Care Centre” addressed at THE PLANET 670, Rishi Arobindo Road, Hakimpara, Siliguri within the district of Darjeeling and on enquiry about the status of the handset the concerned engineer could not deliver the handset to my client in the desired working condition as the defect of Blank Display prevailed and they again decided to send it to Kolkata and furnished a new Service Job Sheet being no.[protected]/090219/14.

12. That at this point when my client harped over the harassment caused to him out of the whole incident and opted for replacement of the said handset with a fresh one of the same description the concerned engineer misbehaved with my client hurling abuses at him in presence of other customers and reiterated on the point that the same is not within their scope to make the defect right and they will sent it to Kolkata tomorrow.

13. That on[protected] on enquiry over telephone to the centre about the handset my client was intimated by rude and impolite voice that it has been sent to Kolkata and my client was threatened not to disturb them anymore failing which they will not bother to take his case into consideration.

14. That on comprehensive appraisal of the entire facts and circumstances it comes to notice that the handset in all circumstances suffered and will suffer from certain serious defects which is not curable.

15. That till this day my client has not been provided with a fresh handset of the same description which divulges the utter indifference, irresponsibility, sorry lack of infrastructure and departure from normal standards of consumer kindness of a company which canvass itself as the best service provider in the whole world with respect to handsets and the same highlight unfair trade practice on your part.

16. That my client is a computer hardware engineer and receives calls from several places for rendering hardware services in many important educational and commercial institutions but with his handset not being in working condition he has to and still has to forgo several important calls and out of such inconvenience he has incurred a huge financial loss.

17. That the whole incident has left my client absolutely disgruntled, anguished, disappointed, frustrated and mentally pained.

18. That there has been serious fault, imperfection, shortcoming and inadequacy in the quality, nature and manner of performance which is required to be maintained in pursuance of the terms and conditions set forth by the “Nokia Care Centre” to my client and the same entails serious legal consequences on your part.


In the background of the aforementioned facts and circumstances, I have been instructed by my client to call upon you to replace the said handset with a new one of similar description which shall be free from any defects within 24 hours of the receipt of this notice failing which my client shall be constrained to initiate against you for redressal of his grievances such proceedings civil and criminal as are warranted by law exclusively at your own peril, cost, responsibility and consequences without any further references to you.
Thanking you,

Yours faithfully
Monojit Roy
Advocate

I have purchased a mobile hand set Nokia 3120 from Mobile expo, Kankarbagh, Patna on 18.02.2009. I have the problem that incoming voice and outgoing ring bell is very feeble. Due to low voice more attention has to be paid for hearing. Kindly suggest how this problem can be attended as i am presently stationed at Rangit Power station, NHPC limited, south sikkim. Kindly give the Nokia centre at siliguri with phone/Mobile details.
thanking you
rajesh kumar
[protected](M)

NOKIA3120-C — MANFU. FAULT IN MOBILE

O1. PUR MOBILE NO. 3120 C VIDE BILL NO. 3047 DT.[protected].

02. MOBILE REPAIRS ON[protected] BY JOB SHEET NO. 23960 OF A TO Z NOKIA CARE, UJJAIN CODE NO. 0559107

03.AGAINS MOBILE REPAIRS ON[protected] BY JOB SHEET NO. 23980 DT.[protected] OF A TO Z NOKIA CARE UJJAIN .
04. PL NOTE NO COMPUTER JOB SHEET GIVEN BY SERVICE CENTRE.

05. AGAINS MOBILE REPAIRS ON[protected] BY JOB SHEET NO.[protected]8111755 DT.[protected].

06. AGAINS MOBILE GIVEN FOR REPAIRING TO A TO Z NOKIAA CARE, UJJAIN VIDE JOB SHEET NO.[protected]9050962.

07. TILL DATE MY MOBILE NOT RECD.

08 ITS CLEAR SHOW THAT THEIR WAS MANFUCATURE FAULT IN MY MOBILE N0. 3120 C .

09. WE THERFORE REQUEST YOU TO PL EXCHANGE MY MOBILE .

THANKING YOU

ASHISH SURANA
UJJAIN
[protected]
[protected]

i also want to purchase the same nokia handset and after reading problem in hand set what should i do ?
please suggest me

nokia 3120C — phone dead/replacement request

Dear sir,
sub: purchase of nokia 3120-1c/technical problem/request for replacement
ref1:job sheet no:[protected]/081220/9 dated 2-12-08 at thanjavur service centre
ref2: job sheet no:[protected]/090502/13dated 2-5-09, ,
ref3:jobsheet no:[protected]/090602/14 dated 2-6-09, ,

I have purchased Nokia 3120C on 20-9-08 at thanjavur tamilnadu for the cost of 6560.00.B.no:[protected]N[protected]/ G NO:[protected] 067537. After i bought, the incomming volume gradually decreases and comes to the stage of non audible.I have given for service at thanjavur (ref 1). I recived the phone after servicing with some what better but not with full volume. after some days again the volume decreases as before .then second time i gave for servicing, they update the software and made some servicing(ref 2). after 20 days the phone comes to complete dead . no power on, nothing.(ref 3). again i gave for service and the people there said some technical problem which we cannot solve and they send my phone to delhi and asked me to come after 10 or 15 days.often it is hanging after the second time servicing.
Now how can i get incomming calls with out phone during these days and i am daily using gprs internet for commercial purpose.how can i do my work if it takes 10 to 15 days..
As the price of the phone is nearly 7000.00 and bought with confident on nokia the cellphone from the time i bought had contineous problem and even it is solved by now how can i trust it will not get fault in future. the warrenty period will expire in 3 months. so if possible kindly provide another model with same specification gprs, 2Mpixel camara and 3g phone. i will give difference amount if any, The model itself has problem at the manufacture level and keep on giving problem, the only solution is give me another model iistead of that. i have no confident with this model and what is the meaning of 1 year warrenty if the problem is not solved permanently.or extend the warrenty period to one more year. kindly reply. my contact no [protected].In 9 months it goes to service centre 3 times. what is its meaning of buying nokia phone with high price.
thank you
n.babu

SIR I AM ALSO SUFFERING WITH SAME PROBLEM MY NOKIA MODEL N73 DEPOSITE IN THE PLANET NOKIA CENTRE IN 13 MAY 09 AND STILL NOT RETURNED TO ME MY MOBILE . TOLD BY CARE EXCUTIVE THAT IT SENT TO NOKIA HEADQUARTER . I WANT TO KNOW HOW MUCH TIME IT WILL TAKE OR WHY HE IS GIVING FALSE STATEMENT HE RETURNED ME A OLD N73 . AND TOLD THAT IT IS NEW RECEIVED FROM NOKIA HEADQUARTER. IT ALSO GOT PROBLEM I DEPOSITED IT AGAIN WITHIN TWO DAYS AFTER RECEIPT IT AND GIVEN BY THE PLANET NOKIA CENTRE TO ME A MANUAL BILL HAVING JOB SHEET NO 61 OF 15 JULY 09.

Dear sir,
i have a nokia 3120c mobile and user certificate problem