Nokia 6303c — # key Not showing on screen and set being hand.

Address:

Udham Singh Nagar, Uttarakhand

To
The Senior Manager,
Nokia India (Customer care)

Dear Sir,

I am Kailash Chandra from Kashipur,Distt. UdhamSingh Nagar (Uttranchal), India. Being a regular user of Nokia products, I have purchased a Nokia 6303c handset on Sep'2009..
From the 8th July'10 I was experiencing '# key not showing on screen and handset being hang''.

I took it to Nokia Care, where they could not repair it and so send it to the service centre at Kashipur Distt. UdhamSingh Nagar. The same is lying there till now.
[ IMEI No. - [protected] dated 8th July'10]
I am told by Nokia Care that I'm facing above mention problem and he deposit my cell on dated 08.07.10 and said contact the after nearby one month we will send this cell to Delhi Office.
I cannot use the phone for one months now, so the purpose of purchase stands defeated.
After one month , I came to Nokia Care Centre, I received the cell 2nd Aug'10 but; problem was still same.

The Nokia Care Centre Executive said, please leave the cell once more we will send the cell Delhi Office, we will give you reply after one month.
So, Sir, I once again deposit the cell same date (2nd Aug'10).

After one month on dated 23.08.10 I went to Nokia Care Centre, executive says me your cell is not working properly, problem is still, so, sir, once again I leave the cell Nokia Centre. And lease not last i deposit the cell on dated 23.08.10.

Lastly, after duly purchasing a new phone nobody would like to use the same if it makes a tour to the service center so early.

I am also awaiting reply from the Nokia Senior Authority
As such, I would like to request you to kindly provide me a replacement phone or a new phone of some better model for which I am ready to pay the difference amount.

I will be happy if you respond early. Hope to see that NOKIA maintains its worldwide reputation. Thanking you.

Attachment Service Job Sheet

Kailash Chandra
C/o M/s Mehrotra enterpirses
Ramngar Raod,
Kashipur-244713(UdhamSingh Nagar)
Uttrakhand

email : [protected]@rediffmail.com Mob Office [protected]