Dear sir,I Venkat Rao 36/93 Pandian Street,BB Kulam,Madurai 2, purchased N200 Graphite mobile phone IME no 359347044331900/Battery no 4955401481001702097 0670573 at Madurai Nokia Priority Partner M/S Golden Communications,18 north veli street Madurai 625001 ph no 0452 3202030 on 12/03/2012 Bill no 15988
The very next day 0n 13/03/2012 I got a error message that ’Contacts not ready’ and in message option ‘Storage memory not ready’. I went the shop and complained .When they switched off and switched on mobile the problem was solved temporally.
I faced the same problem on the next day 14/04/2012 and once again went the shop and they directed me to the service centre called Nokia Care at Simmakal Maduari.
I have given my mobile 4 times (28/3/12,2/4//2012- twice,21/4/2012 )to service centre but problem was not solved . When I gave the 3rd time on 2/4/2012 they said that the phone would be sent to Delhi and it would take 15 days for return. But they returned the phone with in 4 day without solving the problem.
On 21/04/2012 the service centre people refused to take the phone for servicing saying that the required software not yet available .But requested to take the mobile for service.
At present the phone is at the service centre (Nokia care) job sheet no 3354655550/120328/15
I am regular user of SAMSUNG mobile for the last 10 years and all our four other mobile used by my family members are SAMSUNG
My very first experience with NOKIA is too bad .I got lot of irritation and mentally upset and it also affects my business.
Please replace my mobile with new one or else I have no option but go for consumer court.
Expecting your earliest response
Venket Rao, Email email@example.com