Nokia — defective handset giving problem within warranty period

Undersigned purcahsed a Nokia set 5310 Xpress music in May 2008 from Uniflame PO- Guwahati .
The phone was giving nagging problem within 6 months from purchase . I had given this set twiice to Nokia care for repair . but they could not repair it fully ... My warrenty period is valid upto June 09 .
The phone set is presently lying with Nokia care - Guwahati . The details are given below : Nolia is only assuring me that my set will be ok but they are not serious about it .
I want proper compensation for the agony .

Regards
S.Mazumdar
Deputy manager ( TS)
Indian OIL - GSPL, Sector III,
Noonmati - Guwahati [protected]

Mobile -[protected]
The details correspondence with Nokia is as follow

MY JOB sheet number[protected]/ 090506/ 58 ( THIS IS AN REPEAT ORDER WITHIN TWO DAYS FROM TAKING DELIVERY OF THE SET AFTER FIRST CALL)
Phone given to Nokia Care -Chandmari - Guwahati (assam)
IMEI NUMBER - [protected]

THE PHONE FAILS TO SWITCH ON, HANGS FREQUENTLY ... IT IS WITHIN GARUNATEE PERIOD ...

PLEASE EXPERDITE OR ELSE I WILL APPROACH CONSUMER FORUM


SHUBHRA MAZUMDAR
INDIAN OIL
GUWAHATI
Dear Mr. Mazumdar,

Thank you for emailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 5310 Xpress Music. We understand your displeasure over the delay in communicating the status of the phone and sincerely regret the inconvenience caused.



Kindly note our endeavor is to provide timely and quality service. But at times due to non availability of spare parts or a comprehensive assessment being done on the handset the repair turn around time may take longer than the indicated time for delivery specified in the job sheet.



Further, we would like to inform you that your case has been forwarded to our Head Office and we are coordinating with the department for an update on your case. Please be that the service team will revert to you at the earliest and update you on the case.

We solicit your patience and co-operation in this regard.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

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Kind regards,

Shabina Yasmin
Nokia Care