Nokia — Manufactueing Defective Mobile Set Type Nokia 3110C1GB sold as New Factory sealed

Nokia — selling of defective set

this is one big blunder i committed in chosing 3600 slide,just banking on the brand name.. last year i purchased this set, one month later it got dead it was repaired , again it got dead, again repaired, its battery including the memory card were replaced, finally the set itself was replaced due to my long persuation and its regular errors, 9 months later the cell again got dead... now technically exceeding the so called warranty.... i was charged Rs.780 for just reformatting it, no part was changed... again the cell has started showing wrong signs within 7 days... is it my error to buy a new launch by nokia?? how long do i keep on paying 780 Rs. every month to keep my cell in working condition. i have all the job sheets and the bill.
please kindly look into this matter.
this is more than a harassment that every time you have a fear that your set might collapse and you become a regular visitor to nokia care... for no fault of yours, but for the fact the company sold a defective set.
the amount of discomfort caused by such problems can neither be satiated by a sorry nor cash compensation.
regards
Swarnima Singh

Nokia India — SELLING DEFECTIVE PRODUCT

i am drafting this mail about my rather unfortunate experience with an e71 mobile phone purchased from mobile store trivandrum on 9th of May 2009. I have always been a nokia customer and my previous phone was an e series itself which lasted me nearly 3 years. I made a call on my e71 and it just got cut out. Since then it has not switched on. I always kept my phone serviced and updated. I took the phone to nokia care pattom and they mentioned that the board had failed. It has never had any accidents, no water damage, etc and it was always kept in a travel blue mobile pouch, they have denied me the repair and mentioend that i wont get a warranty for that and also mentioned that there is no point in repairing this phone. This is not at all acceptable. A 20k worth phone failing after 1 year o[censored]se is not expected. It seemed like it was programmed to fail after 1 year o[censored]sage. I need to get a motherboard replacement or the phone itself to be replaced and am not ready to bear any cost involved since as a customer i dont think i have been treated fairly. I could have passed it on as hard luck if it was say a few months down the lane. But this is just a few days out of the warranty. I am happy to send the phone anywhere for a thorough inspection and am sure you will also agree to the fact that the phone is in immaculate condition.

Nokia India — Defective Nokia E71

Dear sir,
I Ajay Malviya working as a manager Sales at Mahindra Dealership in Allahabad, from last one and half year I was Using a HTC P 3400 windows mobile, but while I made a decision to change it I decided to go for the world’s best renowned company Nokia product I read all the feedbacks reviews etc. for choosing the set which fits for my needs and come in my budget. I found the Nokia E71 which was fulfilling all of my needs and also suits to my budget. So finally I bought a Nokia E71 containing IMEI number [protected] on 5th of August’2010. But I was unaware that I am buying the problems in the terms of this set. From day 2 it starts hanging. While I tried to dial 2 numbers it hanged, I reported to the retailer he suggested me to upgrade the software through PC suite. I did the same but it didn’t worked when I returned back to the retailer he said that this is the common concern with this model. Then I tried to compromise on it, because I didn’t had any option. On 6th of october’2010 I was speaking to one of my colleague and that call stretched to around 45 minutes but at last he compelled that he is not hearing me, I at once dialed 2 – 3 other numbers to checkout that is it a network problem or else and finally I found that the microphone of my handset is not working at all. I reported to local nokia care centre on 8th of october’2010 for the solution they treated me very well and they told that they need to send it to Delhi for repair job because they don’t have the facility to do the same at local level. I was helpless so I did as they told me after 13 days on 21st of October I got a call that my set is ready and I can collect it from nokia care centre. I rushed to the nokia care and collected my set I asked the delivery person to check the same but he said that he don’t have the battery and he assured that nokia believes in first time right approach and seeing the nokia image which I had in mind forced me to get the set back without checking . but when I returned back to my home I found that I really need to speak loudly to talk with someone. I was really shocked I found several scratches on the navigation key of my set. The Nokia claim of first time right was seeming failure, and I again I have to send back my mobile to the nokia care and wait for another 15 days to get my set back. While purchasing I got a three month free GPS navigation key. But I t seems that one month will be waste due to repair time and I have to undergo through mental stress also. I wish to have a prompt reply from nokia care or else I will bound to go to the consumer forum.
Thanks & regards
Ajay Malviya
Manager Sales
United Automobiles
Allahabad
[protected]