[Resolved] Nokia — Bad Service of Nokia | |
Dear Mr. Selvaraj, Thank you for e-mailing Nokia Care. This e-mail is in reference to the service provision of your Nokia 5220 Xpress Music. We understand your displeasure and sincerely regret the inconvenience caused. We suggest you to confirm if you have collected the handset from the Nokia Care Centre. If you have collected the handset and are still facing a concern with its optimal functionality, we request you to submit the phone at the nearest Nokia Care Centre and revert with the below mentioned details: 1. Complete address of the Nokia Care Centre where the handset has been submitted 2. Latest Job sheet number and date of submission of the handset 3. Previous Job Sheet numbers and their respective dates of submission 4. Date of purchase of the handset 5. IMEI/Serial number/ESN number of the mobile phone 6. Your alternate contact number The above mentioned details are vital for us to further assist you. We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines. For location of a Nokia Care Centre nearest to you, kindly access the following web link: http://www.nokia.co.in/A4536241 Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process. For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product. To ensure proper handling, please continue to use the current subject line. Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys Kind regards, Sweta Sanadhya Nokia Care Disclaimer: This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company. The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice. -------Original Message-------- From: "ext Jo" To: CC: Sent: Thursday, October 09, 2008 1:22:35 PM Subject: Re: Nokia - Jothi Murugeswaran Selvaraj - N5220 Xpress Music Service Status There is No Synchronization between the Nokia Service Centre and the Mailing Centre.. Still now the Password functionality is not working in my mobile... SOTWARE PROBLEM IS STILL THERE This is really stupid... After Three services from Nokia care centre for new nokia 5220 .. You are not giving the option to choose other mobile also.. and not giving my money back also.. I will put this case in consumer Court for sure... bye bye.. On Thu, Oct 9, 2008 at 12:53 PM, NokiaCare <support.[protected]@nokia.com> wrote: Dear Mr. Selvaraj, Thank you for e-mailing Nokia Care. This e-mail is in reference to the service status of Nokia 5220 Xpress Music. We understand your displeasure and sincerely regret the inconvenience caused. We have noted your experience at the Nokia Care Centre. We will do the necessary fact findings and action it accordingly. Please be assured that the matter is looked on a priority basis. You may kindly note we have forwarded your concern to our Customer Care Division and they would be coordinating with the Nokia Care Centre in order to expedite the service of the phone. We request you to call the Nokia Care line after 48 hours for the update. We appreciate your patience and further solicit your cooperation. For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product. To ensure proper handling, please continue to use the current subject line. Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys Kind regards, Junasha Barman Nokia Care Disclaimer: This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company. The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice. -------Original Message-------- From: "ext Jo" To: CC: Sent: Tuesday, October 07, 2008 10:18:15 AM Subject: Re: Nokia - Jothi Murugeswaran Selvaraj - N5220 Xpress Music Service Provision As per your need, I have submitted my mobile in the Nokia Care Centre yesterday itself (6-oct-2008). Given below are the details which you asked: Address: Nokia Care, Koramangala. (Near Airtel Show Room) JobSheet Number:[protected]/081006/162 Date of Submission: 6 Oct 2008 Date & Place of Purchase: 18 Aug 2008, Bangalore ( Koramangala ) Contact Number: [protected],[protected] Ext:107 Complaint Number: 2#3ENZND Hope you will do replacement of mobile or better give my money back... On Mon, Oct 6, 2008 at 7:19 PM, NokiaCare <support.[protected]@nokia.com> wrote: Dear Mr. Selvaraj, Thank you for e-mailing Nokia Care. This e-mail is in reference to the service provision of your Nokia 5220 Xpress Music. We understand your displeasure over the repetitive repairs of your phone and we sincerely regret the inconvenience caused. Further to the telephonic conversation that you had with one of our executives today (6th October '2008), we require the handset to be present at the Nokia Care Centre in order for us to assist you further. Hence, if the handset is not submitted at the Nokia Care Centre, please submit and revert with below mentioned details: 1. Complete address of the Nokia Care Centre 2. Job sheet number 3. Date of submission of the handset 4. Date and place of purchase 5. Your alternate contact number 6. Case reference number provided by the Nokia Careline representative (if any) The above mentioned details are vital for us to further assist you. Pursuant to your request for replacement, we would like to inform you that we are currently not in a position to comment on the same. However, we would like to assure you that we would forward your request to the Customer Care Division for their due consideration once we are in receipt of the requested details. We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. For location of the Nokia Care Centre nearest to you, kindly access the following web link: http://www.nokia.co.in/A4536241 Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process. For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product. To ensure proper handling, please continue to use the current subject line. Please help us improve our services by clicking on the following link: http://digiumenterprise.com/answer/?inv=9831670&chk=PA8FG7NY Kind regards, Sophia S Nokia Care Disclaimer: This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company. The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice. -------Original Message-------- From: "ext Jo" To: CC: Sent: Monday, October 06, 2008 11:03:41 AM Subject: Re: Nokia - Jothi Murugeswaran Selvaraj - N5220 Xpress Music Service Provision Now also the Mobile is getting hang due to software problem... 1) Not even two months got over from the purchase date... 2) Gave the mobile to Nokia Care for Service, Twice 3) Eventhough mobile hang problem, etc is still there... 4) Nobody from your service centre called me till now.. Really need to change my mobile... What sir, i am asking this many times. you are not even taking steps related to this. you are simply saying " We are not in a position to take decision " Take some immediate steps... Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 21 Comments | |
Comments
Dear Sir/Mam
This is for your kind attention; I am a Nokia n82 user and really love this phone because of its features. But since the time I have bought this handset I’ve been facing some problems or the other.
Like,
1. Like from day 1 my Ambi Light does not blink neither in Dark nor in Light. I had reported this problem with the Nokia Care Centre, but still did not work and till this date they are trying to convince me that this is not supposed to blink.
2. From day 1 by battery did not used to last for more than 30mins, but it got replaced and I received my handset after 15days.
3. After 2months my Vibrator stopped working, again I submitted my handset to Nokia Care Centre, And then I received my handset after a month. But now my KeyPad was not properly assembled and on asking the technician to set it right, he told me that they cannot do anything about it. But still my Ambi Light was not working, My vibrator was working fine.
4. And now a month after the repairing, again my Vibrator again is not working.
All I want to know is that what am I as a dissatisfied/disappointed/helpless customer supposed to do, because after talking to Nokia helpline for numerous times my problems are still not resolved.
Because I really am very sick and tired of complaining and visiting Nokia Care Centre, this thing is really disturbing, because my work is suffering and so is my peace of mind is disturbed.
It’s like out of the 6months from the date I bought this phone 2months it was with NOKIA only for some problem or the other.
And this is not done, enough is enough, and I want my Handset to be replaced, I am not submitting to the Nokia Care Centre anymore. I did not buy this phone to visit Nokia Care Centre over and over again.
Hope you can understand my problem and what I am going through. Because in today’s time Cellphone is integral part of life.
Please contact me ASAP.
Regards
Arjun Dev Mehra
This is for your kind attention; I am a Nokia n82 user and really love this phone because of its features. But since the time I have bought this handset I’ve been facing some problems or the other.
Like,
1. Like from day 1 my Ambi Light does not blink neither in Dark nor in Light. I had reported this problem with the Nokia Care Centre, but still did not work and till this date they are trying to convince me that this is not supposed to blink.
2. From day 1 by battery did not used to last for more than 30mins, but it got replaced and I received my handset after 15days.
3. After 2months my Vibrator stopped working, again I submitted my handset to Nokia Care Centre, And then I received my handset after a month. But now my KeyPad was not properly assembled and on asking the technician to set it right, he told me that they cannot do anything about it. But still my Ambi Light was not working, My vibrator was working fine.
4. And now a month after the repairing, again my Vibrator again is not working.
All I want to know is that what am I as a dissatisfied/disappointed/helpless customer supposed to do, because after talking to Nokia helpline for numerous times my problems are still not resolved.
Because I really am very sick and tired of complaining and visiting Nokia Care Centre, this thing is really disturbing, because my work is suffering and so is my peace of mind is disturbed.
It’s like out of the 6months from the date I bought this phone 2months it was with NOKIA only for some problem or the other.
And this is not done, enough is enough, and I want my Handset to be replaced, I am not submitting to the Nokia Care Centre anymore. I did not buy this phone to visit Nokia Care Centre over and over again.
Hope you can understand my problem and what I am going through. Because in today’s time Cellphone is integral part of life.
Please contact me ASAP.
Regards
Arjun Dev Mehra
Mr. Gulati,
This is the refrence to the job sheet no.[protected]/090302/29 dated 02.03.2009 given by your Gulati Communication to me.
I visited your shop on 2nd march 2009 to repair my Nokia - 3600 slide. Your engineer told me that they couldn't find any problem in my set so they have to send it to the workshop L-3 whatever it is. I agreed and then they gave me the jobsheet and also told me that it will take 7 to 10- days so that you can collect the ph. on 12th march 2009. i also asked them for a alternate set but they refused by saying that it is not in their routine to provide this facitity. As you know that in today's life how much it is naccessary to have a mobile ph. Today 13.02.2009 i went to collect my set, they told me that they can't give the phone they also gave me in written.They didn't even called me that your ph. has not been repaired yet so you don't come to collect it.
Mr. Gulati, my husband and son are suffering from high jaundice so i cannot afford to leave them and come to your office again and again.
Therfore I request you to deliver my handset at my residence, C-26 IInd floor, B.K. Dutt Colony.(Near Safdaejung Airport) New Delhi- 110 003. my ph. no. is 24610084, [protected].
kindly look in to matter and reply me soon for naccessary actiion.
Thanking you.
geeta petwal
This is the refrence to the job sheet no.[protected]/090302/29 dated 02.03.2009 given by your Gulati Communication to me.
I visited your shop on 2nd march 2009 to repair my Nokia - 3600 slide. Your engineer told me that they couldn't find any problem in my set so they have to send it to the workshop L-3 whatever it is. I agreed and then they gave me the jobsheet and also told me that it will take 7 to 10- days so that you can collect the ph. on 12th march 2009. i also asked them for a alternate set but they refused by saying that it is not in their routine to provide this facitity. As you know that in today's life how much it is naccessary to have a mobile ph. Today 13.02.2009 i went to collect my set, they told me that they can't give the phone they also gave me in written.They didn't even called me that your ph. has not been repaired yet so you don't come to collect it.
Mr. Gulati, my husband and son are suffering from high jaundice so i cannot afford to leave them and come to your office again and again.
Therfore I request you to deliver my handset at my residence, C-26 IInd floor, B.K. Dutt Colony.(Near Safdaejung Airport) New Delhi- 110 003. my ph. no. is 24610084, [protected].
kindly look in to matter and reply me soon for naccessary actiion.
Thanking you.
geeta petwal
nokia6100purchased from the telecom company g-21 marina Arcade outer circle connaught circus newdelhi 110001 [protected] on30.5.2008. IMEI no[protected] first submission to nokia care bhagat sing market Newdelhi on 3.6.2008 again to dealer on 16.6.2008 for repairs Iwas given set after more than amonth. The dealer might have sent to HQ the date & no of comlaint not available. Set was again submitted on 16.4.2009 for repair job sheet no[protected]/090416/35 till date status is NOTREPAIRED THE history of the set needs examinationas NOKIA product confirm to 6 sigma of zero defect during manufacturing. The inconvinneance caused to me for not allowing usage of NEW mobile purchased by me due to frequent breakdowns. We appreciate to respond to alarge consumers however reuld expect concern and response for set owner like me who are of 65 years aset for effective communication and have to borrow an old set from frinds to continue my mobile.or purchase a new set as spare set. Kindly look into the comlaint refered to above to relieve of incoviennance caused to me
Hi, i have Nokia 5610xpresmusic i bought it 10oct-2008 but after 3month latter it occure a problems then i went to nokia care at kurukshetra N.care centr they solve it but again same problem has arrived again i went to care centre i spent my more time there in quee or long line, and i also missed my LL.b classes, lot's of time i bunk my office only for this problem of cell phone.Nokia care centre person are not coperative with customer i m facing Finacialy, Physically&Mantely problems.who will responsible for that u people are not proveding accurate services to ur customer.plz solve my querry my cell phone is under warranty.I'm still waiting ur reply.
To
The customer cair Manager
Nokia Cair
Subject . Nokia 5610 D Switch problem ( ON & OFF SWITCH )
Dear
Sir i request to you plz solved my problum.
5th March 2009 i was repair our phone nokia 5610d . that time i paid 2200 rupees in your
nokia customer Cair. after two month came same problem than i went to Nokia Customer cair
and i told all of same problem your customer cair exicutive Mr.Nipun in sec- 12 Nokia cair Gurgaon.
than Mr Nipun Told me you have to pay 2200 rupees for this problum.here same problem appear again then go to nokia care shop where mr nipun told me you pay rs2200 again .so what i am do next please provide further suggestion to me .
detail of previous issue with receipt are given below
TCR NO: 6838
DATE : 21/03/09
The customer cair Manager
Nokia Cair
Subject . Nokia 5610 D Switch problem ( ON & OFF SWITCH )
Dear
Sir i request to you plz solved my problum.
5th March 2009 i was repair our phone nokia 5610d . that time i paid 2200 rupees in your
nokia customer Cair. after two month came same problem than i went to Nokia Customer cair
and i told all of same problem your customer cair exicutive Mr.Nipun in sec- 12 Nokia cair Gurgaon.
than Mr Nipun Told me you have to pay 2200 rupees for this problum.here same problem appear again then go to nokia care shop where mr nipun told me you pay rs2200 again .so what i am do next please provide further suggestion to me .
detail of previous issue with receipt are given below
TCR NO: 6838
DATE : 21/03/09
To
The customer cair Manager
Nokia Cair
Subject . Nokia 5610 D Switch problem ( ON & OFF SWITCH )
Dear
Sir i request to you plz solved my problum.
5th March 2009 i was repair our phone nokia 5610d . that time i paid 2200 rupees in your
nokia customer Cair. after two month came same problem than i went to Nokia Customer cair
and i told all of same problem your customer cair exicutive Mr.Nipun in sec- 12 Nokia cair Gurgaon.
than Mr Nipun Told me you have to pay 2200 rupees for this problum.here same problem appear again then go to nokia care shop where mr nipun told me you pay rs2200 again .so what i am do next please provide further suggestion to me .
detail of previous issue with receipt are given below
TCR NO: 6838
DATE : 21/03/09
The customer cair Manager
Nokia Cair
Subject . Nokia 5610 D Switch problem ( ON & OFF SWITCH )
Dear
Sir i request to you plz solved my problum.
5th March 2009 i was repair our phone nokia 5610d . that time i paid 2200 rupees in your
nokia customer Cair. after two month came same problem than i went to Nokia Customer cair
and i told all of same problem your customer cair exicutive Mr.Nipun in sec- 12 Nokia cair Gurgaon.
than Mr Nipun Told me you have to pay 2200 rupees for this problum.here same problem appear again then go to nokia care shop where mr nipun told me you pay rs2200 again .so what i am do next please provide further suggestion to me .
detail of previous issue with receipt are given below
TCR NO: 6838
DATE : 21/03/09
This is regarding my nokia hand set N-95, which has got faulty and already sent for repair at mincronas noida sect-2, they have forwarded my set to another unit of yours on 13/07/09 as the they cannot repair the fault. my complaint is this why your handsets are getting faulty within few months of purchase, (my one more set E-65 was also got faulty) you can check with your records. And when I am constantly mailing and calling that I require that set on urgent basis so repair it as early as possible and return it to me. what is the use of purchasing costly sets under the big name banner of nokia, when you cannot provide the proper services to the customers. one more thing both the times I asked for the service handset (standby) till my own handset gets repaired. but of no use.
To be really true it is frustrating that your communication gets down, because of the faulty handset or you purchase 2-3 costly sets for these emergencies.
kindly get back and try to improve your technology and more of your customer support.
Rahul Jain
To be really true it is frustrating that your communication gets down, because of the faulty handset or you purchase 2-3 costly sets for these emergencies.
kindly get back and try to improve your technology and more of your customer support.
Rahul Jain
Dear All,
this is to inform u that on 24rth july 09 (NOKIA N'SERIES PROMOTION
TRANS-ATLANTIC S.A LONDON UNITED KINGDOM) held in london. on the basis of computer ballot system, I am winner, as per following detailed below.
<[protected]@live.co.uk>
[protected]@gmail.com
dateMon, Aug 10, 2009 at 3:01 PM
subjectNokia ''N'' Series Award Approved - Choose Payment Option
mailed-bylive.co.uk
Images from this sender are always displayed. Don't display from now on.
hide details Aug 10 (1 day ago) Reply
NOKIA N'SERIES PROMOTION
TRANS-ATLANTIC S.A LONDON
UNITED KINGDOM.
Attention: Surya Prakash Singh
Good to hear from you regarding the NOKIA N'SERIES PROMOTION. My names are Mr Morgan Wiltord am the Nokia Cash officer assigned to winners on the Nokia Promos.
In line with the commemorating event marking our 142nd anniversary we rolled out over £50, 000, 000.00 (FIFTY MILLION GREAT BRITISH POUNDS) shared amongst the first Hundred (100) lucky winners in this category. for our 142nd Anniversary Draws. All participants were selected through a computer ballot system drawn form 25, 000 company email address, and 30, 000, 000 individual email address from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in Britain, London.
In view of this, your £500, 000.00(ONE MILLION GREAT BRITISH POUNDS) would be released to you by our redemption centers.Our agents will immediately commence the process to facilitate the release of your funds.
This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promo is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to choose the mode which you want to collect your funds
You are also required to choose the mode which you want to collect your funds:
i.Courier Delivery.
ii. Delivered to you in cash in your country or any country closer to you within our Diplomatic cover via a Diplomatic means.
iii.( WIRE TRANSFER ) this option is for those who are unable to travel due to one reason or the other.
Call this telephone number for further details Tel:+[protected].
I wish you on behalf of all members and staff of NOKIA N'SERIES PROMOTION .congratulate you on your win and wish you the best of luck as you spend your good fortune.
Thank you for being part of our commemorative 142nd Anniversary Draws.
Yours faithfully,
Mr Morgan Wiltord
Tel:+[protected]
Copyright © 2009 Nokia. All rights reserved
...
...
This email and its attachments are confidential and intended for the exclusive use of the addressee(s). This email and its attachments may also be privileged or protected by legal rules. If you have received this by mistake please let us know by reply immediately and destroy the email and its attachments without reading, copying or forwarding the contents.
Celebrate a decade of Messenger with free winks, emoticons, display pics, and more. Get Them Now
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Thanks & Regd,
surya prakash singh
[protected]
this is to inform u that on 24rth july 09 (NOKIA N'SERIES PROMOTION
TRANS-ATLANTIC S.A LONDON UNITED KINGDOM) held in london. on the basis of computer ballot system, I am winner, as per following detailed below.
<[protected]@live.co.uk>
[protected]@gmail.com
dateMon, Aug 10, 2009 at 3:01 PM
subjectNokia ''N'' Series Award Approved - Choose Payment Option
mailed-bylive.co.uk
Images from this sender are always displayed. Don't display from now on.
hide details Aug 10 (1 day ago) Reply
NOKIA N'SERIES PROMOTION
TRANS-ATLANTIC S.A LONDON
UNITED KINGDOM.
Attention: Surya Prakash Singh
Good to hear from you regarding the NOKIA N'SERIES PROMOTION. My names are Mr Morgan Wiltord am the Nokia Cash officer assigned to winners on the Nokia Promos.
In line with the commemorating event marking our 142nd anniversary we rolled out over £50, 000, 000.00 (FIFTY MILLION GREAT BRITISH POUNDS) shared amongst the first Hundred (100) lucky winners in this category. for our 142nd Anniversary Draws. All participants were selected through a computer ballot system drawn form 25, 000 company email address, and 30, 000, 000 individual email address from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in Britain, London.
In view of this, your £500, 000.00(ONE MILLION GREAT BRITISH POUNDS) would be released to you by our redemption centers.Our agents will immediately commence the process to facilitate the release of your funds.
This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promo is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to choose the mode which you want to collect your funds
You are also required to choose the mode which you want to collect your funds:
i.Courier Delivery.
ii. Delivered to you in cash in your country or any country closer to you within our Diplomatic cover via a Diplomatic means.
iii.( WIRE TRANSFER ) this option is for those who are unable to travel due to one reason or the other.
Call this telephone number for further details Tel:+[protected].
I wish you on behalf of all members and staff of NOKIA N'SERIES PROMOTION .congratulate you on your win and wish you the best of luck as you spend your good fortune.
Thank you for being part of our commemorative 142nd Anniversary Draws.
Yours faithfully,
Mr Morgan Wiltord
Tel:+[protected]
Copyright © 2009 Nokia. All rights reserved
...
...
This email and its attachments are confidential and intended for the exclusive use of the addressee(s). This email and its attachments may also be privileged or protected by legal rules. If you have received this by mistake please let us know by reply immediately and destroy the email and its attachments without reading, copying or forwarding the contents.
Celebrate a decade of Messenger with free winks, emoticons, display pics, and more. Get Them Now
.
Thanks & Regd,
surya prakash singh
[protected]
Dear Sir,
I give Nokia 3110c nokia mobail.After 6 month nokia music player is not work properly
his music player is updateted continue when I open media player my phone is warenty period in present time .
So I hope you resolve the my complain .
From
Arun Panwar
phone no - [protected]
Basant Bihar gopeshwar
Distt- Chamoli
State- Uttarakhand
pin- 246401
I give Nokia 3110c nokia mobail.After 6 month nokia music player is not work properly
his music player is updateted continue when I open media player my phone is warenty period in present time .
So I hope you resolve the my complain .
From
Arun Panwar
phone no - [protected]
Basant Bihar gopeshwar
Distt- Chamoli
State- Uttarakhand
pin- 246401
I have submitted my Nokia E71 at Gulati Communications, Nokia Care, CP vide jobsheet no.[protected]/090902/77 for hang problem and got the same repaired in 20mins..
I have experienced the Care towards customers only at this service centre.
i am satisfied with there services and impressed by the Staff attitude towards nokia customers.
i wish them good luck for future.
I have experienced the Care towards customers only at this service centre.
i am satisfied with there services and impressed by the Staff attitude towards nokia customers.
i wish them good luck for future.
i am one of the satisfied customer of nokia. i got my handset repaired at Gulati Communications, Nokia Care, Connaught place and the got prompt services and good staff behaviour.
rgds
Mukesh
rgds
Mukesh
Dear Sir,
It is request not a comment[protected]
It is requested you to please trace of IMEI No. [protected] of my nokia mobile, which lossed on 06 Oct 2009 in mumbai (maharashta India)
If it is not possible further request you to please block the same.
My mobile have a sim of AIRTEL no. - [protected]
Mobile buy at Vishakhapatnam
Regards
Your s
SHIV DHANI ( SDS Yadav)
Ph - [protected]
It is request not a comment[protected]
It is requested you to please trace of IMEI No. [protected] of my nokia mobile, which lossed on 06 Oct 2009 in mumbai (maharashta India)
If it is not possible further request you to please block the same.
My mobile have a sim of AIRTEL no. - [protected]
Mobile buy at Vishakhapatnam
Regards
Your s
SHIV DHANI ( SDS Yadav)
Ph - [protected]
i have 1202 hanged 5th time purchased from last 1 1/2 months only
Dear Nokia Care
I bought your 5610d model a year back. After 3 months the On/Off switch was found having hair line crack.When approached at Coimbatore(Tamilnadu) Shri mobile Care
the person at centre said I dropped it and hence crack.When I insisted not dropped and asked him to prove when no damages at Phone outside edges how he confirms it was dropped, he failed to expalin and adamant on to pay for repair.
I paid and got it repired.
Now In Nov 09 last week same ON/OFF key was not working and when approahed the Shri Mobiles centre at new premiises[protected] the person said warranty is over by 2 days and I hv to pay Rs 1500/= for repairing it.
When I requested briefing the problamatic nature of this perticular model(even in ur website lot of persons complaints about this model and same switch) to consider on free service they flatly refused.I returned.
Then I thought paying Rs 12000/= for a phone why to waste it, again I approached for repir on payable basis on 3rd Dec09 (after a week). I was told it will take 10 days.
When I asked on 14th Dec reply came from Mr.Gnaanprakash that it will take another 10 days. I lost my cool and asked him why such poor service (phones rae purchased for daily use and not to keep in cold storage) and when Nokia sells in laks why cant they afford to keep such problamatic cell phones spares, knowingly well the required spares.
His reply was just casual stating that I damaged it. I told him "you r talking to a officer that too blaming that it failed because of me. I can prove How many my friends condemed it this particular model 5610 because of faulty nature".
When a customer agreed to pay why he should make such statement that we delibrately spolied (it is our property).
Then I called 2 times ur Nokia Toll Free No and registered this COMPLAINT AND ASKED FOR IMMEDIATE RETURN OF REPAIRED MOBILE AS WELL AT FREE OF CHARGES.
They agreed to pass on the complaint and some one will revert to me.
But surprised no calls from anyone so far.
My mobile no [protected]
IMEI No [protected]
Job No[protected]/091203/17
I bought so far many Nokia cell phones, but most of them have typical problem like weak battery/weak speaker phone. So may times I visited this ur above dealer.
Their attitude is always blame customer and make money for Nokia and themselves.
Many customers of coimbatore i[censored] make a survey they will first blame this Nokia attitude and No option but to go for Nokia-If time comes a better cell phone maker with good after sales comes Nokia will face toughtime.
Really my experiance so for with Nokia is HORRIBLE/HORRIBLE/HORRIBLE.
I expect a favourably reply.
Thanks- S.Jeevanantham
I bought your 5610d model a year back. After 3 months the On/Off switch was found having hair line crack.When approached at Coimbatore(Tamilnadu) Shri mobile Care
the person at centre said I dropped it and hence crack.When I insisted not dropped and asked him to prove when no damages at Phone outside edges how he confirms it was dropped, he failed to expalin and adamant on to pay for repair.
I paid and got it repired.
Now In Nov 09 last week same ON/OFF key was not working and when approahed the Shri Mobiles centre at new premiises[protected] the person said warranty is over by 2 days and I hv to pay Rs 1500/= for repairing it.
When I requested briefing the problamatic nature of this perticular model(even in ur website lot of persons complaints about this model and same switch) to consider on free service they flatly refused.I returned.
Then I thought paying Rs 12000/= for a phone why to waste it, again I approached for repir on payable basis on 3rd Dec09 (after a week). I was told it will take 10 days.
When I asked on 14th Dec reply came from Mr.Gnaanprakash that it will take another 10 days. I lost my cool and asked him why such poor service (phones rae purchased for daily use and not to keep in cold storage) and when Nokia sells in laks why cant they afford to keep such problamatic cell phones spares, knowingly well the required spares.
His reply was just casual stating that I damaged it. I told him "you r talking to a officer that too blaming that it failed because of me. I can prove How many my friends condemed it this particular model 5610 because of faulty nature".
When a customer agreed to pay why he should make such statement that we delibrately spolied (it is our property).
Then I called 2 times ur Nokia Toll Free No and registered this COMPLAINT AND ASKED FOR IMMEDIATE RETURN OF REPAIRED MOBILE AS WELL AT FREE OF CHARGES.
They agreed to pass on the complaint and some one will revert to me.
But surprised no calls from anyone so far.
My mobile no [protected]
IMEI No [protected]
Job No[protected]/091203/17
I bought so far many Nokia cell phones, but most of them have typical problem like weak battery/weak speaker phone. So may times I visited this ur above dealer.
Their attitude is always blame customer and make money for Nokia and themselves.
Many customers of coimbatore i[censored] make a survey they will first blame this Nokia attitude and No option but to go for Nokia-If time comes a better cell phone maker with good after sales comes Nokia will face toughtime.
Really my experiance so for with Nokia is HORRIBLE/HORRIBLE/HORRIBLE.
I expect a favourably reply.
Thanks- S.Jeevanantham
nokia 5220 music express mobile phone — non assistance for repairing the mobile
respected sir,myself gaurav kumar gupta,resident of c-6/345, yamuna vihar delhi-53. i had purchased a mobile from pantaloon's one mobile shop in our locality on 02/04/2009. for the past few days i encountered a problem with my handset that it get hanged during some operations,and after 26/02/2010 it got switched off. when i started the mobile it only shows nokia brand name and again got switched off.on 02/03/2010 i approached nokia care center at laxmi nagar and loged my complaint, they checked from thier system and told me that the on-line warranty has expired on 11/11/2009 and for repairing i will have to pay. after thisi visited the nokia site, and the manaual accompanied with the handset, there i read the warranty statement which goes like that- "THE WARRNTY PERIOD STARTS AT THE TIME OF PRODUCT's ORIGINAL PURCHASE BY THE FIRST END USER." it showsthat my mobile handset is in warranty and they have to repair it, but they refused to do that. in this case pantaloon's one mobile store is also on the fault side as they sold me an older product with less warrranty. i also approached the one mobile store at big bazar in edm malll delhi, but they also not cooperating me. i just want an actino against both the manufacturer- NOIKIA, and the dealer - ONE MOBILE.
Video don't play through youtube after get serviced at your vlink care gandhidham
I have puchased your product 7310c from Universal Cell. Devaraja Urs Road, Mysore Vide bill No.UKA.604951 ON 21/Mar/2010.But on 05/10/2010.the key board 5201, 789 not worked.Hence I contact the above seller where I am purchased the handset to setright. They directed me to contact nokiacare center .. As per that I have loged my mobile vide job sheet no.[protected]/101006/13 on 06/10/2010.
But there is non availibilty of spares till today I am noget back my handset. Even though I compalined vide no.[protected] you customer care. It is your company responbilty to setright or give fresh
new handset. Please convey your proceeding to my mobile no.[protected] or my email address: [protected]@yahoo.com
But there is non availibilty of spares till today I am noget back my handset. Even though I compalined vide no.[protected] you customer care. It is your company responbilty to setright or give fresh
new handset. Please convey your proceeding to my mobile no.[protected] or my email address: [protected]@yahoo.com
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Nokia — Light IC is failed as per the shop people
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Will this message will give me any sort of possible solvation in this subject?