[Resolved]  Nokia — CHEATING

Dear Sir,

I was upgrading my software of Nokia N70 on 27.5.08 . However as the battery was not fully charged my set switched off and did not thereafter did not turn on. So i gave the mobile to Nokia Care at Dibrugarh, Assam, they after examining it told me that the software needs to be re loaded and it will cost your Rs. 280/-. I said ok and they told me to collect the set the next day. I went next day to Nokia Care, they told me that they could not reload the softwares so the set will be sent to Nokia Care at Guwahati and the expense will be in between Rs. 1500- Rs. 2000 as the Flash memory is not working. I said ok .They also told me that the set will come back from guwahati within 15 days. After 15 days i enquired they told me that mobile set has not yet come. They told me to enquire after a week. I again went after a week and they told me the same thing that the set has not yet come. Then they told me that the set will come by 21.6.08. So i again went on 21.6.08 but same answer i got. Now they told to come on 24.6.08, so today as well i went but to my surprise i got the same answer. Again i called the Nokia Care Manager in Dibrugarh about the set and he told me that the set cannot be repaired as the Power IC had a short circuit. I told him when i had first given you the set for repairs, you had examined it properly and told me that its a minor problem and after software re loading the problem will be solved and the set will be ready by next day. Thereafter on the next day you told me that the flash memory is not working and the expense will come to around Rs. 2000/- . Even then i told you to repair it. Now today you are tellling me that the Power IC had a short Circuit and the set cannot be repaired anymore. I told him what is all these, my nokia n70 had a simple software problem as the battery went off while uploading the software and there was no hardware problem at all, which you too had examined while accepting the set for repairs. You people have mis handled my set and now you are saying that it cannot be repaired. So I want you to return my set as it was before failing which i will file a suit against Nokia care.

It is therefore requested to you to kindly look into the matter and take immediate steps for repairing my set without any cost

I have a similar case of cheating to tell here.
I gave my mobile for repair at Nokia Care center at the following address on 05/07/08:

A-88, Ground Floor, Main Road,
Vasant Kunj, Masoodpur,
New Delhi-110070

I am owning a Nokia N73 ME (Serial : [protected]) and was dead probably due to moisture in it. After receiving the delivery I found that my 2GB memory card was not there. The memory card was taken while I gave it for repair as it was not coming out of the slot.
The customer care executive told me that we had to break the memory card and take it out of the slot while repairing. I really don't understand how can Nokia person break the memory card to take it out. And after everything it was not mentioned on the Bill receipt that I received about the memory card breakage.

I am writing this mail to let Nokia know that they are a well established and trusted company in the area on mobile phones and they must give a clear picture to the customer (in written) on what has been done to the set in the repair procedure. I don't know whether I will be surprised to see no camera in my set next time it comes back from the repair.


regards,
Nitin Rastogi

Nokia N73 ME
Serial : [protected])
Bill number : 995
Date : 05/07/2008

COPY OF LETTER SENT TO NOKIA CARE


PLEASE READ MY CASE HISTRY WELLY. I AM FACING HUGE PROBLEM WITH YOUR ILLBORN NOKIA N79 SET , YOU ARE LOSING MARKET, ANYONE WHO SEE MY THIS SET WILL NEVER BUY ANY NOKIA SET ANY MORE IT IS NOW VERY MUCH CLEAR,
DO YOU WANT LOSE MORE SALE OR NOW ADMIT THAT NOKIA HAVE MARKETED A LOW QUALITY SET IN THE MARKET.
PLEASE REPLACE THE SET , IT HAS GOT NONCUREABLE DISEASE.

PLEASE ANSWER AND ALSO INFORM ME THAT HOW MUCH MB CAN 1 MINUTE VIDEO MAXIMUM MAXIMUM OCCUPY.

NOKIA HAVE ALSO CHEATED BY HACKING SOME INBUILT FEATURES WITH THIS SET
WHICH R COSTLY, BUT LEFT THOSE WHICH R FREE OR LESS COSTLY,.


DO NOT CHEAT PEOPLE BY SHOWING HIGH INBUILT FEATURES, AND THEN HACKED IT IN YOUR SERVICE STATION AND ASK US TO PURCHASE FROM NOKIAS OVI STORE BY PAYING IN DOLLAR. ITS VERY MUCH SHAME.


JUST STOP SUCKING WE COMMON INDIANS.
PL. REPLY BY STUDING NO FORMAL COPY BOOK STYLE REPLY.

THANKS



MANMOHAN SARDA
CENTRAL ROAD
PO+DIST -HAILAKANDI
ASSAM
INDIA
CELL-[protected]

i have went to Nokia care for the software issue in my mobile. the service guy said sir, its keypad issue .My mobile is still under warranty and keypad issues are under warranty, then he says water problem and its nt in warranty.for every problem forst they water problem and charge a hefty money for cleaning it, which is very bad. he asked 250 for cleaning. the same cleaning of mobile i did for 60 rs in patna nokia care. i dont know why such a differnce in charge. he said he will change the keppad and give me the mobile. now they say . now they say that they have cleaned it and asking rs 250 for cleaning. the is clear fraud they are doing, they said they will change the key pad and for tat they will charge 200 now, for cleaning they are asking 250.

is there someone who can take some action against these white collar crooks/

nokia x 2 — Fixing a problem at Nokia Care Hyd

I have handed over my Nokia X2 for fixing the under problem 1. poor incoming voice quility 2. batter talk time is less then half an hour 3.auto forwarding the date 4. hanginging while writing the sms in conversation mod. under job no 15678 dated[protected]. after keeping my set for 17 days telling the fake stories they informed to return my set when i checked my set the 1st problem was as it was before the nokia care people trying to impose their decision that the set is ok i requested a3rd person to ckech my set and he witnessed that the incoming voice is very poor. i left my set for fixing again on[protected] under job no 16041 with lot of requests. i was again called today for taking my set and when i checked my set it was not fixed but only keeping with them anf tryed to hand me over back again the care centre guys trying to force me that i shall take my set back and its ok i once again requested a 3rd person to check the set and this time again he witnessed that incoming voice is very low. i also called the nokai care no[protected] on[protected] and spoke to Mr Farhan folled by by customer satisfaction survey he promised that our quility care team will contact within 48 hours. but till now no one from nokia care turned back and telling me about the problem. so now i would like to request the concerned department to look in to the matter seriously and fix the problem other wise i reserve the right to take any legal action for damages.

hope to hear from you at the earliest. regards

nokia x 2 — sound echo problem in handset

nokia x 2
Location: West Delhi, Delhi, India

anurag.saxena4683 on Aug 26, 2011

sound echo problem in handset
i have purchased a Nokia X-2 on 6 August 2011 on same day i noticed that sound is echoing when i was talking to someone.whether i was outside of my premises or inside,after using few days i went to service center situated in paschim vihar.they have updated the software and also changed the mic but after 3 days same problem started again i want my money back or i want that you should replaced.
Thanking you
Anurag Saxena
[protected]

WORST AND CHEATING SERVICE!
I bought a NOKIA LUMIA 920 hardly 8 months before i rarely use it because i have 2 mobiles samsung and iphone...im using samsung and iphone so rough but its still good n never faced complaints yet...

But recently my mild used NOKIA LUMIA 920 got hanged and no display is coming...but calls and message tones and all coming...so i took it to a nearby nokia service center in chromepet...they are telling that water gone inside and the display and touch has gone it seems...i think only NOKIA PHONES ARE DRINKING WATER...the funny thing is i never took my mobile any where out for a week...it was just on the cupboard for a week...

Note: The nokia service center is telling that i have to pay for they display and touch it seems...even though the warranty period ends in march 2014 the are telling me to pay Rs.14, 500 plus tax...WHY SHOULD I PAY WHEN ITS UNDER WARRANTY???????NOKIA is running by cheating customers telling that internal damage this damage that damage, etc...Then why i bought mobile worth Rs.40, 000???????

samsung ans iphone and all not opening the mouth a replacing the mobile...NOKIA IS ONLY DOING THIS...

I WANT JUSTICE...

yasmeen khan
mob. [protected]

WORST AND CHEATING SERVICE!
I bought a NOKIA LUMIA 920 hardly 8 months before i rarely use it because i have 2 mobiles samsung and iphone...im using samsung and iphone so rough but its still good n never faced complaints yet...

But recently my mild used NOKIA LUMIA 920 got hanged and no display is coming...but calls and message tones and all coming...so i took it to a nearby nokia service center in chromepet...they are telling that water gone inside and the display and touch has gone it seems...i think only NOKIA PHONES ARE DRINKING WATER...the funny thing is i never took my mobile any where out for a week...it was just on the cupboard for a week...

Note: The nokia service center is telling that i have to pay for they display and touch it seems...even though the warranty period ends in march 2014 the are telling me to pay Rs.14, 500 plus tax...WHY SHOULD I PAY WHEN ITS UNDER WARRANTY???????NOKIA is running by cheating customers telling that internal damage this damage that damage, etc...Then why i bought mobile worth Rs.40, 000???????

samsung ans iphone and all not opening the mouth a replacing the mobile...NOKIA IS ONLY DOING THIS...

I WANT JUSTICE...

yasmeen khan
mob. [protected]