Nokia E71 — Request to replace the present defective Nokia handset with a new one

Nokia E71 — Request to replace the present defective Nokia handset with a new one

P piyush jain from Dehra Dun, Uttarakhand

Dear Sir, I had purchased a Nokia E71 ( IMEI [protected], product code[protected] on 11/02/2009 from mobile store, chakrata road, Dehradun. from the very first day of purchase i have many problems with this handset. Firstly i came to know that the bundled handsfree is not working, later i have replace it from nokia care. After that i have found that the cell started hanging very oftenly. sometimes i was unable to recieve the calls cause the phone started to hang when i pressed the call key. Later it also started to restarts automatically. after these problems i have given the handset to nokia care and they have given it to me after installing new software and they insturcted me not to restore data from the memory card. Then i have lost my usefull data cause of this problematic handset. After using i have found that the problems are still persists and i have gone to the nokia care again, this time they have sent the handset to the nokia care( Delhi) for repairing and i had to buy a new samsung handset for my work. After 15 days when i got back my handset they again not to restore old date from memory card and again i have lost my usefull data only because of this problematic handset. And again the problem again persists and i have given the handset again. This time Nokia care, dehradun again sent the handset to nokia care, delhi but i know that i have to waste my time due this problematic handset again and again. Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction. yours faithfully Piyush Jain 51 Moti bazar, Arya Samaj Mandir, Dehradun R-[protected] M-[protected] Was this information helpful? No (0) Yes (0)

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Comments

Vikram Khanna

from Pune, Maharashtra

Nokia E71 — Given me the Defected Product

Hi,
I purshased Nokia E71 cell phone from Croma, Ishanya, Pune on 27-Dec-08 and i found a defect in the cell phone and then i requested to replace the handset on 28-Dec-08 and these people didn't agree to replace my handset.
These people are pethatic by their words... They only want to sell the product and after wards these people are not bothered about the customer.
Till date 31-Dec-08, I have not got my cell and they have sent my new cell for repair.
It means purchase a defected product from Croma and then send it to the service centre on the very next day.
Please take necessary actions against them.

raklek

from Mumbai, Maharashtra

Nokia E71 — sending mail

What is the function in this mobile to attach the file or any photo while sending by e-mail, after opening personal e-mail.

Cdr. Anand Vithal Badve

from Pune, Maharashtra

Nokia E71 — no news of progress on urgent repairs

Dear Sir,
I noticed while visiting Pune, that my backlight illumination in my E71 handset was not working, after some search I located the aundh centre on 13th March, where afterlong wait I finally was informed that the set cannot be repaired with them and has to be sent to factory under warranty repairs, they said they cannot give me a replacement handset. enqire to-morrow, when I called themon 15th, I could hear two people talking in background, "Why you have not sent it to company?", finally i was informed that set is being sent to-day, when i asked why was it not sent on 13th, they said it is their internal business, I explained to the lady that I had to go back to hyd, on 23rd, tpo please make sure that the set is returned to me by then, they said they canot promise anything it may take two weeks!!!. In the meanwhile I am left tweedling my thumbs, am going to recommend NOKIA, to any one?, guess what...