[Resolved]  Northeast Frontier Railway — unhygienic compartment and unhealthy and nonconsumable meal.

Address:

Katihar, Bihar

Journey details:- PNR:[protected], TRAIN:15904, DOJ:[protected], TIME:23:15, 3A, CDG TO KIR, A K Modi+ 1, B3 49 B3 52, FARE:2739, SC:22.47+PG CHGS. I travel from Chandigarh to katihar Jn. on[protected]. I reached at the Chandigarh station of schedule time but on arrival of the station, it was announced that the train was late by one hour and fifteen minutes. After waiting such a period on the platform, when the train was placed on the platform, I entered in the compartment. As soon as, I entered in the compartment, the entire compartment was full of smell. It was detected that the toilets were not washed at all during the washing of the compartment. However, I spend the night in the train. But on the next day of journey, I had a horrible experience of the train journey in my life. On the next day i.e 17/10/13 of my journey, I along with my wife have to spend the entire day and 24 hours without any food or meal. We have to suffer hard with empty stomach because the food or meal supplied by the pantry was not fit for consumption at all. The meal was spoiled and unhygienic. It seems that the not consumed and balanced food of night was mixed with the launch and vice-versa. All the passengers of the compartment were unilaterally refused to consume the launch or dinner supplied by the pantry. The situation became worse when the pantry car men did not allow the vendors from the outside to enter in to the compartment. When I and some other passengers refused to make any payment of the unhygienic food, not consumed by the passengers at all, the pantry car men misbehaved and abused the passengers. Virtually, they snatched the money from the pocket of the passengers. When the passengers demanded complaint book from the conductor or attendant or guard or pantry men, they flately refused to furnish the same. Indian Railway is increasing the rate of food supplied in the train. The passengers have no grievance for the same but the quality and quantity of food must be improved and the contractors of the pantry cars and there men must teach a lesson so that they can not treat the passengers in humiliating way. The matter needs a thourough investigation and punishment for the guilty.