On Dot Courier Service — Parcel Delayed and stuff was stolen

Hi,
We were deleivered a parcel from Karnal(Haryana) to Kolkata on 21st Nov,09.We were delevered a different packet on 6th Dec i.e. after approx 20 days containg only one thing and the other one was missing.They promised to send the parcel within 2 days.And it is 10thDec,today and still we are fighting with the Ondot service to get our things back.Some one says the parcel is tampered ar Delhi,Delhi staff says it is tampered at Kolkata and so on .We know we are not going to get our belongins back.But there is no one whom we can say anything.It is new way of stealing people things.They are thieves in their own way.Ondot is a popular name but service poorer than any local courier who at least deliever full parcel whether somewaht late.
If something cam be then please help.I don't care about my stuff just hope these people should be taught a lesson.I later on came to know that they are popular in doing this stuff since a long time.It is only the consumer's fault who goes for their service.

Waiting for some step taken.

Thanks and Regards
Richa Gautam Chopra