OnDot Courier — Non Delivery of Parcel despite repeated follow up.

Address:

Bangalore, Karnataka

Dear Sir,

I sent a parcel to Hyderabad from Bangalore on 12th May 2010.
The AWB No is:[protected].

This has not yet been delivered, as yet. Even though I have called OnDot
many times and asked them about the status of delivery, they are
always evasive and reply that "It must have been delivered".

OnDot doesnt have a system which can determine whether a delivery
was made to a client. Yet, it claims ISO-9001 certification.
The "customer service" of the people at the courier center is pathetic
to say the least. They do not have any courtesy, and many a time
act as if they are doing a favor by "accepting your courier".

I have been deeply troubled by the attitude of the "Courier company".
I have even given my feedback in their website.

I wish that you would take up this matter with the relevant agencies,
and ensure that "Courier companies" do not engage in fraudulent and
distressing practices.

I know that for all the effort that I have put in penning this email, there
may not be any action from your website. Yet, there is a hope that
as the emblem of India declares, "Satyameva Jayate"....

"Let Truth and Justice triumph".

Thanks and regards,
Prashanth