Onida 1.5 Ton Split AC — Leakage of gas after refilling

Address:

Rangareddy, Andhra Pradesh

On 12/3/13 I had done gas refilling in my airconditioner by lodging complaint in Onida Customer care. Their service center perosn Mr. Syed Noor from M/s. Cool Air Systems, Mehdipatnam,Hyderabad had come and done the gas filling and charged me Rs.3300/- which I had paid and collected the receipt. Exactly after one and half month now again there is problem and no cooling effect is there. Immediately I called the Onida customer care and lodged complaint. I told them last time they had sent Mr. Syed Noor. Now they had sent experienced person and they said that Mr. Syed Noor was inexperienced person. They identified that the problem was due to leakage of gas again. Mr. Haleem who is the incharge of M/s. Cool Air Systems is now asking me to pay again Rs.3300/- for filling gas in airconditioner. I told them that it is the mistake of their person who didnot do the work properly and they must rectify the one at free of cost. They reluctantly went away and afterwards I spoke to Onida customer care twice and take the number of Mr. Srikanth who is incharge of ac's service. He also told me that they will do the filling only if Rs.3300/- is paid.

I request the to do the justice for me and do the needful.