[Resolved]  Onida 1.5 Ton AC — GAS LEAKAGE

Address:

Chennai, Tamil Nadu

I Mr.D.Rajasekaran bought an ONIDA 1.5 ton AC on 19.04.2009 from M/s.Jayaram's, 100 ft Road, Velachery, Chennai. For the first time the Gas Leakage complaint occurred and booked the complaint on 11.05.2011 to the Customer Care.The service person from Adonis Services, Pallavaram attended the problem by filling the gas and the people who attend the problem does not resemble a well trained people. In the mean time we entered through an AMC for Rs.5600 on 01.06.2011. Later on the same complaint occured several times for which I have to make several fone calls to either Adonis Service center or the technician number or the customer care centre to bring the people to my place.The complaints were booked on 22.08.2011,17.10.2011, 03.11.2011, 08.11.2011, 15.12.2011 and 27.12.2012 but still the problem has not been rectified. For the same problem they removed the In-Door unit two times and Out-Door to their place but still it is not rectified. For the last time they took the indoor unit for coil welding as there was a oil leakage and it was brought to home before twenty days but still it has not been installed. As I am fed up with this problem which creates a mental torture and disturbance for me and my family because of the technicians arrival, fone calls from the service centre and for not using the product. The product if it is not used for so many days also will make more defective. So, finally I have decided to book the complaint so please take necessary steps to change for a new AC. Kindly do the needful.