Onida — AC not working and no action been taken

Address:

Ahmedabad, Gujarat

Hi, I am writing to express my frustration with a problem I am having with the Onida AC purchased from Sales India located at Prahladnagar (Ahmedabad) on 24/05/2013. One of the AC had a leakage problem and hence we filed a complaint by calling the customer care. Complain no - 170209. One of the engineer came to check and said that the back panel is broken and needs to be replaced. It's been 2 months now but nothing has been done and since then there has been no revert from the customer care too. Every time we have to call them and they keep on saying it will take 10 days as they need to order the part from Delhi. I wonder how far Delhi is from Ahmedabad and why is it taking so much time (i hope they do not use rickshaw walas for transportation from Delhi to Ahmedabad). I have also sent an email regarding the same to [protected]@onida.com but no reply from them too, I wonder why they have an email Id then. I am not sure how you solve the problem but if you can do it then I will surely appreciate your help. If nothing happens then I will have to go to consumer court. Below are the details of purchase:- Product AC Bill No 17554 Date purchased 24/05/2013 Challan No 13470 Awaiting a positive reply from you. Regards, Jigar