[Resolved]  Onida — Microwave oven not working

Address:

Bangalore, Karnataka

Hello,

This is regarding complaint lodged against my Microwave Oven which was bought from Big Bazar, Banashankari, Bangalore on March 17, 2010.(Power Grill 23 DLX)

Please be informed that that my oven was not working right from the 5th use of it
(the very next week I bought the oven), the start button was not working. I could not complaint about it right then since I had to travel to Singapore on my official work. After return, I lodged a complaint with Onida customer care (Mirc Electronics- Ph :[protected] on 16-Jun-10 for the first time.

There were some 5-6 technicians who came home and checked, and were not be able to confirm what needs to be done for the product to work fine. Later, in July there was a technician who had come home and tried to repair the circuit board, after which he claimed that the reason for the start button not working was the circuit board. I wonder how the circuit board could go wrong just after a week of purchase.

While he could not repair the board, he removed the board and the outer case of the oven (with the operating buttons and digital display monitor) and informed us that he would replace it in 2-3 days. But, as promised when it did not happen, I tried calling the technician and I got a response that he is still trying to repair the board.

After 2 weeks , I called up the technician and he informed us that the board could not be repaired and he would fit a new circuit board the day I called, which did not happen. Then I got to know from them that, the board for this oven model was running short of stock and after so many follow ups, finally the circuit board was fitted. This was another technician who was the only technician who helped us the time he promised. But again, he did not know that the outer case had been removed and was with the technician who had come earlier. I had to call the old technician who had come, and he is still promising me that this would be solved which is NOT SOLVED still.

Please find the below list of complaint numbers which I had lodged : These are just the new complaint numbers where as my old complaints were being updated manier times whenever I had complaints again and again.

[protected] – Lodged on 14-Jun-10
[protected] – Lodged on 22-Jun-10
[protected] – Lodged on 31-Aug-10

I also had mailed [protected]@onida.com to give a feedback on the same, for which I got no response. (attaching the mail copy)

I have called up the Onida customer care on this issue several times (don’t even have a count of it) and the technicians, supervisors, team leads, location supervisors (all possible contacts I got from the customer care), still the issue is not resolved at all.

I have to say this with great pain that ONIDA being such a big and a famous brand, which claims that the products would be Owner’s pride and Neighbour’s envy are not supposed to have such a bad customer service.

Now after all this, I have lost trust in this brand and do not want to hold this product anymore, since I am not sure even if this is repaired for this time what if it goes wrong again and I cannot take this pain of complaining and following up with the customer care for such issues.

I need a replacement or refund so that i get value for my money.

-Archana
kashyap.[protected]@gmail.com