[Resolved]  Onida / Blu Ray Player — Poor Product and Worst Customer Service

Address:

Pune, Maharashtra

I had purchased an Onida Blu Ray player on 15th May 2011. The blue ray player stopped working on the very first time I used it. Then I registered a complaint with Onida customer care. I had to follow-up with different customer care executive’s number of times. Each time iterating same story from the beginning and still no body showed up for two weeks even to take a look at the issue. After repeated phone calls the customer care closed my initial complaint request and re-registered a new request after two weeks so that way it does not show up as a long pending request. When I asked them to forward the call to their manager I was told that they cannot do that.

Now after two and half weeks a service person stopped by and told me that one of the parts of the blu ray player needs to be replaced. I was told it will take 2-3 days to get the new part. I waited for 1 & 1/2 weeks and still no one showed up. When I followed the customer service they had no clue. I called the service agent and he told me that he will make sure I will get the part in next 1-2 days. No doubt he never came back for another week and I had to again follow-up with the service agent and so called Onida service are manager. Both of them did not give me proper answers.

I had lost all the hopes when one fine day I got call from Onida customer service care, Mumbai saying that they cannot find the part that needs to be replaced and they will replace my blu ray player in next 2-3 days. As you can imagine its 3 weeks now and still I have not got the replacement. I called the Onida service area manager for Kothrude area and instead of him taking the initiatives he asked me to follow-up with few other people to see if they have the blu ray player in stock to give me replacement. I dont understand why does Onida even has a customer care service when all they are doing is direct you to other person, make you do all the follow-ups, they dont really care about your time and at the end of the day no body take the responsibility and takes any actions to see customer complaints are addressed all the way through. I also filled the same complaint online at onida.com and there also I did not get any response.

Its been more than 2 months since I purchsed the system and still not able to use it. On top of that the repeated follow-ups with customer service have been very frustrating and waste of my time. I have alreay burned my finger with Onida customer service and would advise you not to go with any of the onida product. Their products are lousy and on top of that they have the WORST CUSTOMER CARE SERVICE that I have experienced so far.