[Resolved]  Onida — Grievances of Onida's LCD (Ahmedabad)‏

Address:

Ahmedabad, Gujarat

We are regular viewer of your TV show & admirer your genuine effort to work for the noble cause. We too have come across with the same problem & request you please help us, as all our efforts were completely unheard & all in vague. We have also come across with similar kind of problem. We have bought a LCD of 32" of Onida Company from the Onida Company's Showroom (Onida Gallery Sulchase Corporation , Ahmedabad) this year in the month of April'13, but in a few months time i.e from July'13 some linings in different colours started to appear on the LCD's screen (two different colours was displayed on LCD's screen), so we reported this to the Onida customer care care and after much explanation they registered the complaint and issued complaint number [protected] and after 8 days their engineer visited our home to check the LCD TV in subject and after examining he conveyed that the LCD panel would require to be changed but the final confirmation would come after he submits his report. After 10 days and after many phone calls to Onida customer care followed by number of emails on the company's email-id, sms & also many phone calls to the local Ahmedabad customer care department & also to many technicians on their cell number as provided by customer care department again which all went unheard when no news came from Onida. Again after that as usual we regularly followed up with the same customer care dept. & the technicians but nothing happened as they kept saying that the complaint was in the process and also made excuses at times saying that it would take more time & then finally one of the technician admitted that the panel would be replaced and new panel has been brought from Mumbai and the same shall be replaced after testing for 2 days but even after 5 days nothing happened, then on the 7th day they said that all procedures for testing have been done & the same will be replaced at the earliest. In the meantime we had also requested them to get the whole TV changed as considering this apathy we were sure that some similar problem might arise again in the future. Weeks after weeks passed but the technicians kept making excuses for the replacement. Finally after getting all fed up of this nuisance after more than 2 months of this issue on the morning of 19th September we called the customer care dept. & told them that till date nothing have been done and asked for the contact details of their concerned / authorized person as we were fed up, hence wanted to register this to the consumer forum, this was not the first time when we made such requests to them as earlier also Onida company representatives were unfazed by such warning of consumer forum case registration. But again during this call on the 19th of September only false assurances were made but no action was taken which now seem to have become Onida company's usual practice. The Onida's showroom from where we bought our LCD is closed now. Hence, I am providing the name & the contact numbers of the owner the name Mr. Vinay Patel & the contact number is [protected],[protected],[protected]. Today in the evening we have made a phone call on the phone number provided at the end of your program namely Fight Back on Bloomberg which is[protected], I have given my name Vijay Shukla & the number contact number provided is [protected]. I would request you to please consider our problem being senior citizen it has given me enough mental torture & help us resolve this problem to get replaced the defective LCD with brand new LCD as we have tried to contact with our grievances at every possible platform of the company. Looking forward to your early reply. Thanks, Vijay Shukla +91-[protected].