[Resolved]  Onida Hydrofall 70 — POOR Customer Service

Address:

Raigad, Maharashtra

I had lodged a complaint for my ONIDA HYDROFALL 70 washing machine on 25th June 2011, both on the company website complaint section and with the customer care on[protected]. I was told that the servicing will be done on Monday, 27th June 2011 (complaint no [protected]). I called on 27th and was told that the engineer would be there for the servicing on the same day before 6pm. No one turned up. I called on 28th morning and was told that the person would be there at my place by the afternoon, and i was given a local no for the vashi servicing centre, 27827583. This number seems to be not in service anymore. i called up the customer care in the eveing and the person who answered(Rahul Thakare - if i'm not wrong, who claimed that he was the senior there) was absolutely rude. Very Poor Service.