Onida Microwave Oven Pc23 — Worst service by Adonis

Address:

Ernakulam, Kerala

I purchased an Onida Microwave oven (PC-23) on 4-Feb-2011 from NEXT outlet at Ernakulam. The same failed on 20-Feb-2011. I registered a complaint regarding the same. (Complaint number is [protected]. date: 21-Feb-2011). A technician from Adonis came and said that the issue may be due to low supply voltage and he left. I noticed that the explanation is not true as my oven stops functioning even at 208V supply. I again raised a complaint (Complaint number [protected]. date 06- Mar-2011). This time another technician came after two weeks and replaced the magnetron. This did not solve the issue. My oven continued to fail even after that. So I registered another complaint (Complaint number [protected]. Date: 11-March-2011). This time the technician identified that the problem is related with the transformer and the same should be replaced. two weeks later they replaced the transformer but the problem was still there. When I informed them, They have taken the oven to service center and haven't returned the same. When I called the service co-ordinator to know the status, he said the same will be repaired and bring back in 2 days. But they haven't brought back the same. I called them many times after that, but they do not even pick-up the call.

Within the two months from purchase I had to raise three complaints regarding the same issue and Adonis is not even able to identify the reason. The worst thing is that, whenever I call them to ask the status, they won't attend the call. I am totally dis-satisfied with the product too