[Resolved]  Onida Model 18spd3 — NO COOLING

Address:

Jaipur, Rajasthan

I BOUGHT THE ABOVE MENTIONED MODEL "ONIDA1.5 TON AC" ON 20.04.10. THE AC WORKED FOR THAT SEASON WELL BUT IN THE STARTING OF 2011 SEASON, THE SWING BLADES WERE NOT WORKING. I TIRED TO CONTACT THE SERVICE ENGINEER "MR. ANIL MOBILE NO. [protected]-JAIPUR" FOR MORE THAN 3-4 TIMES. EVERYTIME, HE PROMISED TO COME BUT DIDN'T TURN UP. FINALLY IN THE MONTH OF MAY, ON 16TH, HE ,SOME HOW, MADE IT WORKING BUT THEREAFTER, IT WAS NOTICED THAT COOLING WORKS FOR 10 MINUTES ONLY . AFTER THAT IT GIVES NORMAL AIR AND AGAIN AFTER 10 MINUTES, ITS COMPRESSOR START WORKING FOR NEXT 6-8 MNTS. THE SAME WAS COMMUNICATED TO ENGINEER "MR ANIL" IMMEDIATELY. HE CAME AFTER 3 DAYS AND TOLD US THAT ITS THERMO-STATE IS NOT WORKING PROPERLY.

THE SAME COMPLAINT IS WITH 1.5 TON ONIDA AC OF MY ANOTHER AC AT MY ANOTHER HOUSE.

THE PROBLEM IS
1. FIRST TIME WHEN CALLED, ENGINEER DIDN'T TURN UP WHEN THE AC WAS IN WARRANTY PERIOD. IT SEEMS THAT IT WAS INTENTIONALLY.
2. WHEN CAME , HE DIDN'T ATTEND COMPLAINT COMPLETELY.
3. NOW FOR CURRENT PROBLEM, EVERY TIME IF HE PICKS UP THE PHONE, HE HAS BEEN GIVING SOME OR THE OTHER REASON FOR NOT REPLACING THE PROBLEMATIC PART OF AC. MOSTLY HE DOESN'T PICK UP THE PHONE IF HE IS CALLED FROM MY MOBILE.
NOW 3/4 OF THE SUMMER SEASON HAS PASSED AND STILL HE HAS NOT ATTENDED THE COMPLAINT.
IT SEEMS LIKE ONIDA HAS SOLD THEIR DEFECTIVE MANUFACTURED PEACES TO US.

YOU ARE REQUESTED TO ADDRESS THE ISSUED AT THE EARLIEST.

CONSUMER NAME IS MRS. NIHARIKA SRIVASTAVA.
NAME OF THE SHOP IS "AJANTA ELECTRO WORLD", 94/17,MAIN MADHYAM MARG, MANSAROVER, JAIPUR-302020;PH 2396443,5131777,[protected].
CASH MEMO NO 4965 DATED 20.04.2010
MY MOBILE NO IS [protected]