[Resolved]  Onida Split AC — Not getting services from the shop/ company.

Sir/Madam,

With due respect I want to complain against Rg’s AirConditioning, D-2, Taksh Complex, Gotri Road, Vadodara, Tel.:[protected], M.: [protected].

I bought a new Onida Split AC on May 3, 2009 from Rg’s AirConditioning. Since beginning I am complaining Mr. Gautam Malwade & Mrs. Malwade, the owners of Rg’s AirConditioning.

First Problem: It was installed on May 4, 2009 and on May 13, 2009 I informed Rg’s that the AC is not performing at all. They told me the problem would be solved by two days but it could not happen. Whenever I called them they promised me that the AC would be rectified within few hours. Ultimately it was rectified on May 18, 2009.

Second Problem: Please see the below mail for the problem:

Start of the mail:
“Subject: Not getting service for my new AC from Rg's AirConditioning
Wednesday, May 27, 2009 12:05 PM
From:
"Pragati Ranjan Giri" <[protected]@yahoo.com>
View contact details
To:
amit.[protected]@onida.com
Dear Mr. Amit Shah,

Yesterday morning I complained about the misbehavior and services from Rg’s AirConditioning. I also informed you that my new split AC is not working at all and the same was informed to Rg’s on Saturday i.e on 23.05.2009. They told me that the problem would be solved by Monday i.e. on 25.05.2009.

I contacted Mrs. Malwade at around 12.30 PM on 25.05.2009 requesting her to solve the problem and she assured me it would solved by afternoon on that day. I again contacted her at around 4.30 PM and she again assured me. Even I contacted at 7.30 PM and she repeatedly assured me it would be done by Monday only. At about 9.30 I talked to Mr. Malwade and he told me that he is sorry because he could not attend the problem. Furthermore he told me that it would be done by 10.00-10.30 AM on Tuesday i.e. on 26.05.2009.

When I contacted Mr.Malwade on Tuesday at about 11.00 AM he told me that he could not assure when the problem would be solved and he disconnected the phone.

Immediately I contacted you and informed about the problem and you told me that it would be completed by evening. Somebody from Rg’s came at about 11.15 AM to inspect the problem but he did not solve the problem even though I specifically complained about the gas-leakage from AC. I again contacted you in the evening on Tuesday. You literally promised me it should be rectified by 11.00 AM on 27.05.2009 and if it is not done then I should inform you by 11.00 AM. Unfortunately, I am ringing you repeatedly but you are not picking up the phone.

Please note that the same problem came before and I informed Rg’s on 13.05.2009. They solved the problem on 18.05.2009. It can be noted that for the 1st problem they had given me commitment for about 8-10 times but every time they failed, except the last one. I also called Rg’s about 10-15 times and they disconnected the phone call that time also.

Regards,
P.R.Giri
Ph.:[protected]O)
2236987 (H)
M: [protected]”

End of the mail.

Then I contacted Onida, Mumbai office and the provided me Mr. Ranjan Sarkar’s mobile number ([protected]). Ultimately it was rectified on next day.

Third Problem: Please see the below mail for the problem:

Start of mail:

“Subject: Fw: Not getting service for my new AC from Rg's AirConditioning
Friday, June 5, 2009 12:36 PM
From:
"Pragati Ranjan Giri" <[protected]@yahoo.com>
View contact details
To:
amit.[protected]@onida.com, [protected]@onida.com
Dear Mr. Amit Shah,

You are aware of my third problem. I contacted Mr.Malwade on June 2, 2009 and as usual he confirmed that the problem would be solved by evening on Thursday i.e. May 4, 2009. So I reminded Mr. Malwade on Thursday at around 12.30PM and he again assured me that problem would be solved by evening.

But yesterday I contacted you at around 6.0 PM. You told me that somebody would attend the problem within 30min.

Around 6.30 PM Mrs. Malwade contacted me and told me that they would be taking my AC to their workshop in early morning on Friday i.e. on May 5, 2009 and after servicing they would return it by evening on May 6, 2009.

Now the time is around 12.30 PM. but nobody came from Rg's and I am ringing you continuously. Even though your mobile is ringing but you are not picking the phone due to obvious reason.

Regards,
P.R.Giri

End of mail.

Please note that I have a new born baby. We are suffering from scorching heat in this summer and they are harassing me like anything.

So I request you to intervene into the case and sort out the problem at the earliest.


Regards,
P.R.Giri
M: [protected]
Ph.:[protected]/7370