[Resolved] Onida TV — Bad service from Onida Company | |
It is only two years since I purchased ONIDA 29'' colour TV Model no C0290HTL and the TV has already got spoilt 5 times. Every time I call up the customer service provider they say that some body will come and check the TV. The enginereers who come are not qualified and do not detect anything in one visit. They promise to come back the next day and do not turn up for the next five days. After persistant calling somebody does come and each time they say something is wrong with the power supply and change it. On the advice of the service I even installed a voltage stabilizer so that the problem does not reoccur. However, the problem keeps repeating. Last time I had a problem with the TV the service engineer could not repair it and took it to his service centre after 5 days. He promised to provide me a another TV for the time being, but he did not do so and returned my TV only after only after repeated request. We asked him to refer this matter to Onida Company and replace the TV. This time again the same story is repeating. The first day the service engineer said he did not have the replacement part and would come the next day and repair it. But only after I called up the service centre for 4 times did he come after 5 days. He tried to repair it twice in four days but could not repair it. He said he will provide a replacement TV for a few days and take my TV to the service centre. At that stage we agin requested to approach Onida for this chronic problem of this bad peice. The office of the chief co-ordinator of Chembur (Mumbai) refused to provide the direct contact number of the co-ordinator. Today it is 15 days and the service engineer has neither repaired the TV nor taken it to the service center to reapir it. I feel extremely cheated by both the Onida and the customer service providing company. I have so far invested more than Rs.10, 000/- in repair and many hours of my valuable time trying to contact the service provider and have been going through extreme frustration and mental torture. I request Onida Company and the service provider to either replace the TV or resolve the problem completely. I request the consumer forum to take the information from both the manufacturer and the service provider. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 16 Comments | |
Comments
same problem with me. Every time I call up the customer service provider at ranchi they say that some body will come and check the TV. The enginereers who come are not qualified and do not detect anything in one visit. They promise to come back the next day and do not turn up for the next five days. this is happning last 4 month.
With no quality service expectation from you (Gala & Sons House of Electronics) nor the brand Onida, I am writing this complaint once again to you and the brand. The service has gone from bad to worse, and the image of your shop and the brand means nothing to me, after this plight.
This all started when I bought a Onida 29” Poison TV from your store on 6th July 2006, for Rs.23500/-.This TV had a 4 years warranty on it. During this warranty period this television set got spoilt 4 to 5 times. On more than 3 occasions, the TV set was taken to the onida workshop. Finally the TV set got dead and there was no further repairs carried out. I asked for a replacement which was not given to me. Now the company played a trick on me, they told me that they don’t have the same model for replacement, they told me to take an upgraded model, for extra money. I had no choice, as I was fallen in the trap, I gave them 11000/- more and took an Onida 32” Xaria LCD. They took the money and gave me a receipt and told me to come after some days to take the delivery. When I went to take the delivery they told me the set is available and I can take it, but due to past bad experience I was adamant on checking the package there itself. When I opened the package, to my horror, I found a used TV set in the package. The TV set was mounted somewhere, and they had unmounted it and packed it in a new package and were trying to give it to me. At that moment, I just lost my temper, but they apologized and started blaming others and told me that they will give me a new set. Finally they gave me a new set, now I thought that no further problems will occur. But now Onida has made itself a bad brand name, and to make it true, this new set in the warranty period, blacked out, only the sound was there and no picture was to be seen. In spite of repeated complaints the technician wouldn’t come. Finally he came as per his convenience and after repeated intimation, and he told me that, the motherboard has gone faulty, and he would get the motherboard replaced. He told me that he would the replacement in 7 days, but he didn’t turn out, he came after calling him on phone after 20 days, giving an excuse that motherboard is not available. Lastly he came and replaced the motherboard and the TV started working. After some days I was searching my remote and couldn’t find it, so I tried switching off the TV’s power button from the TV panel, but to my surprise, instead of power off, the TV started changing channels, then I tried the channel button to change the channel, now volume started going up and down, so now I tried the volume button, which was not working at all. All this happened after the technician changed the motherboard, I called up once again with the complaint, and they told me it’s a small bug and would get repaired. As I was waiting for the technician to come in the coming days, (NOT AGAIN) again to my horror, the TV set blacked out with the same problem which was their earlier. I doubt whether the technician actually put a new motherboard, because when he came back and we asked him for an explanation, he couldn’t give us a satisfactory answer. Now do you think that I should allow the technician again to touch the TV, I don’t know what kind of caliber your technician has? The engineers who come are not qualified and do not detect anything in one visit. They promise to come back the next day and do not turn up for the next five days. After persistent calling somebody does come and each time they say something is wrong with something or the other. However, the problem keeps repeating. The first day the service engineer said he did not have the replacement part and would come the next day and repair it. But only after we call up, they bother to come. Your technicians are very much interested in telling the customers to sing AMC, as they know it that the product is bound to give problems. This is the kind of service you are giving to your customers.
This all started when I bought a Onida 29” Poison TV from your store on 6th July 2006, for Rs.23500/-.This TV had a 4 years warranty on it. During this warranty period this television set got spoilt 4 to 5 times. On more than 3 occasions, the TV set was taken to the onida workshop. Finally the TV set got dead and there was no further repairs carried out. I asked for a replacement which was not given to me. Now the company played a trick on me, they told me that they don’t have the same model for replacement, they told me to take an upgraded model, for extra money. I had no choice, as I was fallen in the trap, I gave them 11000/- more and took an Onida 32” Xaria LCD. They took the money and gave me a receipt and told me to come after some days to take the delivery. When I went to take the delivery they told me the set is available and I can take it, but due to past bad experience I was adamant on checking the package there itself. When I opened the package, to my horror, I found a used TV set in the package. The TV set was mounted somewhere, and they had unmounted it and packed it in a new package and were trying to give it to me. At that moment, I just lost my temper, but they apologized and started blaming others and told me that they will give me a new set. Finally they gave me a new set, now I thought that no further problems will occur. But now Onida has made itself a bad brand name, and to make it true, this new set in the warranty period, blacked out, only the sound was there and no picture was to be seen. In spite of repeated complaints the technician wouldn’t come. Finally he came as per his convenience and after repeated intimation, and he told me that, the motherboard has gone faulty, and he would get the motherboard replaced. He told me that he would the replacement in 7 days, but he didn’t turn out, he came after calling him on phone after 20 days, giving an excuse that motherboard is not available. Lastly he came and replaced the motherboard and the TV started working. After some days I was searching my remote and couldn’t find it, so I tried switching off the TV’s power button from the TV panel, but to my surprise, instead of power off, the TV started changing channels, then I tried the channel button to change the channel, now volume started going up and down, so now I tried the volume button, which was not working at all. All this happened after the technician changed the motherboard, I called up once again with the complaint, and they told me it’s a small bug and would get repaired. As I was waiting for the technician to come in the coming days, (NOT AGAIN) again to my horror, the TV set blacked out with the same problem which was their earlier. I doubt whether the technician actually put a new motherboard, because when he came back and we asked him for an explanation, he couldn’t give us a satisfactory answer. Now do you think that I should allow the technician again to touch the TV, I don’t know what kind of caliber your technician has? The engineers who come are not qualified and do not detect anything in one visit. They promise to come back the next day and do not turn up for the next five days. After persistent calling somebody does come and each time they say something is wrong with something or the other. However, the problem keeps repeating. The first day the service engineer said he did not have the replacement part and would come the next day and repair it. But only after we call up, they bother to come. Your technicians are very much interested in telling the customers to sing AMC, as they know it that the product is bound to give problems. This is the kind of service you are giving to your customers.
very very bad products and services
Onida — Complaint is not resolved since 12th Oct.
I purchased the Onida A/c on 31/05/2010 .Now , ac gets tripped frequently. I lodged the compalints with Customer Care of Onida vide compalint no. [protected].The engineer visited my place & told me that I have not to get installed the ac in office.Then he went back.On friday I contacted the customer care five times.Every time they gave me mobile and landlines nos. [protected],65656240,65656241,[protected] All were switched off. My problem is still not resolved FeedBack: SIR I HAVE PURCHASED ONIDA COLUR TV ON 20 MARCH 2010. IT HAS 1 YEAR WARRANTY. THE TV HAS MANUFACTURING DEFECT . IT HAS HAVING SO MANY PROBLEMS ALST 1 MONTHS . SO MANY TIME ONIDA'S ENGINEER HAS VISIT OUR HOME BUT NO SOLUTION HAS BEEN DONE . NOW ALSO IT IS SHOWING SOMETIME BLUE SCREEN OR SOMETIME BLINKING. WHEN I HAVE CALLED IN COSTUMER CARE, BUT NO SOLUTION HAS BEEN DONE ENGINEER HAS VISIT BUT CANNOT DO ANY SOLUTION HE TELLS THAT I WILL COME TOMORROW, BUT HE DID NOT COME .OUR TV IS NOT WORKING .PLEASE TRY TO SOLVE MY GREIVENCES
my tv model no is 21AR1A3500SB
FROM :- Chandan prasad. wz-906, street no.15, Guru nanak nagar, Tilak nagar, New Delhi-110018 [protected], [protected], [protected]
my tv model no is 21AR1A3500SB
FROM :- Chandan prasad. wz-906, street no.15, Guru nanak nagar, Tilak nagar, New Delhi-110018 [protected], [protected], [protected]
I am Lakshmi Kantha.K.G, purchased a ONIDA Oxygen Thunder 29” TV, Model No. C0290XTS, Sl.No. BJ 4023310 in Hassan at Pai Electronics two years & three months back. I have a problem in the TV and lodged a complaint at Bangalore (Karnataka) via complaint No. [protected] on 21.02.2011 to repair it. One Service Engineer from Hassan visited my house on 24.02.2011 and he has taken away by telling that it is to be repaired and replaceable with spares at Hassan and confirmed in bringing TV Board within two days. Till date the Service Engineer is not yet coming to my house. Daily I am dialing to the complaint office, Manager, Service Engineer. But they are not responding. They are completely lying in these 15 days. They are not receiving my calls properly, they are neglecting my calls. They are telling in these 15 days, the board has been kept under observation, Service Engineer has taken away to your house to fit the board. But till date I have suffered from their negligence answers.
In this fifteen days I have dialed Bangalore complaint office for two times. They also supporting them and saying we will go through the complaint, but not done anything in this matter. I have completely disappointed with your company services. I have decided to scrap the TV and go for another firms. Finally I request you Please, guide the Karnataka peoples to serve properly and to behave a human being. Unless you people will lost customers who trusted your company like me. This is the most bad incident I have ever faced. This is my disappointed wishes about your firm. I dialed phone & mobile numbers are as follows.
1) [protected] - Bangalore Service Centre
2) [protected] - Hassan Service Centre
3) [protected] - Hassan Service Centre Manager
4) [protected] - Service Engineer
5) [protected] - Service Engineer
[protected]@yahoo.com
In this fifteen days I have dialed Bangalore complaint office for two times. They also supporting them and saying we will go through the complaint, but not done anything in this matter. I have completely disappointed with your company services. I have decided to scrap the TV and go for another firms. Finally I request you Please, guide the Karnataka peoples to serve properly and to behave a human being. Unless you people will lost customers who trusted your company like me. This is the most bad incident I have ever faced. This is my disappointed wishes about your firm. I dialed phone & mobile numbers are as follows.
1) [protected] - Bangalore Service Centre
2) [protected] - Hassan Service Centre
3) [protected] - Hassan Service Centre Manager
4) [protected] - Service Engineer
5) [protected] - Service Engineer
[protected]@yahoo.com
HI I HAS GIVEN A COMPLAINT TO SERVICE MY ONIDA TV TO YOUR SERVICE CENTRE IN HYDERABAD AT ABIDS AND THE PHONE NO :[protected], BUT NO ONE HAS ATTENDED THE COMPLAINT, AND EVEN NOT LIFTING THE PHONE ALSO.AS THE PHONE IS ALSO NOT WORKING SINCE VERY LONG TIME, PLEASE ATTEND THIS COMPLAINT AS I AM SEVERELY HIT MENTALLY BY YOUR WORKING STAFF, MY MOBILE NO IS :-[protected]/[protected],
Onida — color problem
my tv colour hasbeen fade no colour for every channel. do no understant waht has happenmy model is KY21FX 2 sl. no- 5347
I am also facing same problem as above said, I have purchase 21" slim model Onida TV 18 months back, since last 20 days its not working, I registered a compaliant vide[protected] dt[protected], so far no body attended to my compalint, though I am regularly requesting customer care to solve my problem. Onida T V Service is very bad.
P V RAMANA
P V RAMANA
SIR I HAVE PURCHASED ONIDA COLUR TV 29" oxygen four years back. THE TV HAS MANUFACTURING DEFECT . IT HAS HAVING SO MANY PROBLEMS . SO MANY TIME ONIDA'S ENGINEER HAS VISIT OUR HOME BUT NO SOLUTION HAS BEEN DONE . WHEN I HAVE CALLED IN COSTUMER CARE, BUT NO SOLUTION HAS BEEN DONE ENGINEER HAS VISIT SO MANY TIME FOLLOWED BY US, THEN THEY WILL COME AFTER TWO OR THREE MONTH ANY. OUR TV IS NOT WORKING .PLEASE TRY TO SOLVE MY PROBLEM.
ENGINEER SERVICED THEY ARE COLLECTED AMOUNT FOR ADDITIONAL WARRANTY IN BETWEEN TWO THREE TIME STOPPED AGAIN AND AGAIN.
PLEASE MAKE PERMANANT SOLUTION.
J.RAMESH,
S/O M.JAWAHAR,
KAMARAJAR ST,
NEELAPPADI,
ATHIPPULIYUR PO,
TIRUVARUR (DT),
TAMIL NADU, 611105
PH [protected], [protected], [protected]
ENGINEER SERVICED THEY ARE COLLECTED AMOUNT FOR ADDITIONAL WARRANTY IN BETWEEN TWO THREE TIME STOPPED AGAIN AND AGAIN.
PLEASE MAKE PERMANANT SOLUTION.
J.RAMESH,
S/O M.JAWAHAR,
KAMARAJAR ST,
NEELAPPADI,
ATHIPPULIYUR PO,
TIRUVARUR (DT),
TAMIL NADU, 611105
PH [protected], [protected], [protected]
Onida — Repeated complaints at local service centre however no one has attended it till date
I had given a complaints at the local service centre since there were two problems faced one there was sound issue and second was picture was not clear , the engineer came and was able to rectify the picture issue but was not able to rectify the sound problem. Have called repeatedly to the engineer but he did not turn up inspite of repeated calls. There is a new picture proble know , there are some waves on the picture screen Why consumers are not protected... the legal authorities should take up the matter and arrange for compensation from ONIDA... they give big ads on LCD's and LED's, people buy them assuming to be of high quality but it becomes worthless within one or two years... people spent huge amount and from various comments it seems that ONIDA LCD TV's are of very poor quality and become a big head ache. There is no quality after sales service .. the customers are kicked left and right without proper service . It is high time that all consumer in each localities gather and march a protest march to their service centers... arrange channel reporters too to report about the matters.. so that customer are never cheated again.. and see that no one buys ONIDA TV's
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MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
Onida 29 " poison — color problem
Hi,colors are not being displayed properly, already complained about twice and the previous complaint no. is [protected], two tech have visited and informed they will come back and none of them did, so if any one has some time to check my television i would be very grateful to u, suggestion to any user who wants to go with onida
BE CAREFUL, THIS COMPANY SUCKS, NO RESPONSE TO CUSTOMERS AT ALL, U have to take the pain by your self..