[Resolved]  Onida TV — Shocking after sales service - ONIDA wake up

Address:

East Delhi, Delhi

I am simply shocked at the after sales service standards of Onida. I dont think i have ever seen such pitiful standards ever in my life. And then they advertise "designed with u in mind...." somebody at Onida needs to realise that a consumer durable also needs servicing and repair and then also they need to keep their consumers in mind!!
My Onida TV stopped working one fine day over a month ago (its only 3 years old!! I have never faced any problem with my Sony that is working for the last 8 years). Anyways, i call up Onida and after repeated calls they tell me they cant fix it and that they need to take the TV. Its been a month since, and i have been chasing them for my TV. ONIDA HAS THE RUDEST AFTER SALES STAFF ANYWHERE!!. When i call up Onida service centre for my TV, they tell me not to call up again and again and that they will send my TV once it is fixed. HELLO!! it is my TV and Onida is not doing me any favour by fixing it!! Then finally, tired of talking to incompetent representatives, i asked for the contact number of their senior aftersales staff, a certain Mr. Ramji at their service centre tells me he wont give me any number and asks me to "khud nikaal le number". I was shocked!! I am disgusted with myself for buying an Onida product!! Wake up Onida management, your brand equity is going down the drain.
Can someone from Onida get me my TV back??? I am sick and tired of chasing up with your highly inefficient and super incompetent after sales guys. Who is the head of aftersales at Onida?? He needs to call up his service centres and see what pitiful level of servicing his centres provide.

Sincerely,
Gaurav Khurana
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