Onida — very poor after sales service

Address:

Delhi

I have mailed my below mentioned complaint to '[protected]@onida.com' two weeks back but no body has responded back

I bought a microwave Owen (25 lts,Model no:25cjs26b) on 3.02.2013 from Navrang , laxmi nagar, Delhi. After 15 days o[censored]se it started giving display related problems. I called up ONIDA service center and the engineer temporarily fixed it but again the display started giving problems.

On May 9, I lodged a complaint no.[protected] and the engineer visited my premises and informed that panel need to be replaced. Since then I have been frantically chasing helpdesk , local customer care center(Mr Tomar, Mr B k Nanda) but till today there is no progress. A very shoddy service culture.

I am really appalled by callousness of your staff who simply are asking people to call local center and they in turn ask to call head office.
I was totally misled by sales representative who coaxed me to buy Onida Product for which I had reservations related to after sales service. But he misled me citing that aftersales is supposedly best in Industry.

If this is the state than I am at loss to fathom this.

Can anyone look into this?