[Resolved]  Onida Washing Machine — not working properly

I am a senior citizen and retired from Govt service. I regret very much to make this follwoing complaint. I have purchased one onida washing machine in vasanth & co on[protected] Fully Hydromatic (6.2Kg) As this was not working properly, I made a complaint with complaint section on 3-09-09 and my complaint no is 66380103 dt 03-09-09 after some days, one service man came and inspected and said ' a spare part has to be changed and it will take around 10 days'.since nobody turned within 10 days, again i have enquired in help line.They said within next few days, they will come and complete the work. after a week time since nobody came nor informed us for the delay, again i have phoned to them and the one who attended could not help me in anyway.so i insisted kindly give ur higher official phone no. and she gave the number as [protected] (manager, sastry nagar, chennai-20 and wanted me to contact , accordingly i contacted and explained about the difficulties.and he has also assured it will be attended.now it is 25 days over, and regret much, for the poor services rendered ,which was contrary, and against the assurances given at the time of purchasing.I request you ATLEAST, now please take some concrete actions to solve the WASHING MACHINE problem..I trust theONIDA company will realise the difficulties, facing by us and to attend the faults without any further delay