[Resolved]  Onida - Washing Machine — Cheating in Service Centres

Address:

Chennai, Tamil Nadu

I bought an Onida washing machine hydrofall 70S on[protected] with 2year warranty. It was working well till Sep 2011 from then I had problem with my machine dryer. It was not working so I called upon Venus electronics service centre at valasaravakam to do the service. But I did not get any response. Then after a week a technician came and did the service and they bill Rs.400 for some parts. It was working well at that time but after a week I got many major problems with my dryer due to their wrong service. They came and were repeatedly doing the service but finally at a stage the technician repaired machine’s washing tub since he does not know anything. So when I was washing my new dresses worth Rs.5000 in the tub all my dresses were torn. When I complained about that to the service centre incharger Ravi shanker he did not response well and did not take any action. But I was struggling with him for a month and after that he replaced the tub. But then after, also problems with my dryer continued due to their wrong service. I was struggling like this for a long time nearly 6 months. At this time my warranty period got over so then Ravi shanker was not at all responding to my words. I got no solution. So I took the machine and left it in the service centre stating that I will get back the machine only after complete service or else I don’t want the machine. Finally Jithanandam sir dealt our problem and convinced that he is responsible for returning back the machine with extended warranty period of 6 months. But still now I did not get any solution or warranty period for my machine. The persons Ravishanker and Giridharan who were dealing with my problems are now playing a game and cheating us. So at present I request you to take a proper solution from your part for my struggling and their mistakes.