[Resolved]  Onida Washing Machine — Harassment due to no service

Address:

Gurgaon, Haryana

Dear Sir / Madam,

We are getting harassed by Onida service from last 5 months. We have bought an Onida washing Machine on 16/11/2007. It has 7 years body guaranty, as per the warranty card. Our washing machine's body has been spoiled in June 2012. So we filed a complaint with Onida Customer service on 18/6/2012 with Ref. ID: [protected]

As there was no response, we have filed another complaint on 29/6/2012 with Ref. ID: [protected]

We had a discussion with the following Onida employees:
Mr. Suresh - [protected]
Rakesh Sharma - [protected]
DC Joshi - [protected]

Then Customer Executives visited our home for the inquiry and have taken snaps of the washing machine, bill & warranty card.

And finally we have been redirected to Mr. Onkar (working in Karnal office of Onida) - [protected]. We are in the process of discussion with Mr. Onkar from last 3 months. And he is just delaying always, by saying that the washing machine parts will reach Gurgaon soon and your machine part will be replaced soon. A month back Mr. Onkar told my father that we do not have new part for your washing machine and we can provide you a discount if you will buy a new washing machine. He gave us Item code for the new machines and informed us about the Onida website from where we can check the model. Later he refused by saying I have never committed to give you discount on new washing machine.

I request you to please help us.
Thanking you.

With due regards,
Navneet Singh
[protected]