Onida / Window AC — complaint NOT even attended after 10 days of filing a complaint by service centre ! | |||
I , Mr. Charan Singh (contact no. – [protected] / [protected]) (email id : mahesh.[protected]@gmail.com) purchased Onida Window AC (model no. WG 18N ) from Neeru Electronics , Malviya Nagar on the 13th june 2008 . The product was working fine until recently when it developed some snag and stopped cooling , for which I lodged a complaint with the Onida Service centre on the 28th may 2012 , Complaint no.- [protected]) furbishing them exact details of my apprehensions of the product . It has been 10 days since I filed a complaint but no one has come to attend the problem despite my numerous reminders and calls on daily basis to the concerned authority . I have listened to their far-fetched excuses ranging from “sir season is on peak ” to “Sir the service men could not find the address” to “the service person came but you were not present at your house” which are all nothing but lame excuses for passing the buck . With the Summer Season At its Peak the past week has been highly inconvenient for me and my family therefore I request you to kindly take a stern action against those responsible and relieve me from my misery Was this information helpful? | |||
 2 Comments | |||
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+91 20 2837 5561 [Mumbai]
+91 22 2820 0435 [Corp Office]
+91 16 1323 6835 [Punjab]
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
Onida / Window AC — Faulty part not replaced even after 3 months (under warranty cover)
I have purchased a window A/c unit (ONIDA) 1.5 ton A/c this year in the month of March (21st) 2011, i have encountered an issue with the same the month of Sep'2011, one of the technical person arrived and checked the same and stated that there seems to be an issue with PCB, which they are unable to replace till date (close to three months), every time I call them I get to hear some kind of story.PLease find the complaint number as belows:
[protected]
When we go to purchase a product we are made so many promises, once purchased no action at all on placing a complaint.