I wrote a mail to the Oriflame team on 14th Apr, 2010 regarding my complaint for a few products. However, inspite of reminding them twice after that, they still haven't replied me. This was the mail that I wrote to them on 14th Apr,10 :
Dear Oriflame Team,
This is to inform you that certain products bought from your company are not upto their desired standard. Some time back, I had an order for 2 sets of anti-ageing range for hair.
However, the whole range was returned to me saying that they were damaging the customer’s hair and was making them hard. So, I had no option but to take back the products. I somehow used the shampoos myself and felt that the customer’s complaint was right. But since I had paid for them, I did use them. Since, both the anti ageing conditioners and leave-in masks are still with me as none of my other clients have been interested in buying them, so last week, I thought o[censored]sing the leave-in mask personally only. According to the expiry date mentioned on it’s bottle, it can still be used. However, as soon as I opened it to use it, I discovered that it is already expired.
After attending your training programme on hair care, I had bought the curly hair range for myself as I have curly hair but I was really disappointed to use it’s shampoo and conditioner as my hair started to fall off like never before after using it and they also became very dry and hard. Hence, I could not take the courage to use it’s leave-in mask and damage my hair any further so it is still lying with me.
There have also been many times when the products ordered either by me or my downliners had either one or two years old manufacturing date on them and the customers have refused to take such old products from us.
Kindly let me know what to do with such old products delivered to us by the courier man and also about the conditioners and leave-in masks that have already expired before their expiry date.
It is not possible for me to come to the Oriflame office as my health does not allow me to do so. As far as I know, Oriflame gives 100% guarantee for refund if the customer is not satisfied.
I joined Oriflame with a dream to make it big but am really upset by such incidences. It has really discouraged me and my downliners to buy Oriflame products with the trust with which we all once used to buy it. Oriflame is a big brand name and such sad incidents were never expected to happen by it.
It’s a kind request to send your representative and take such products back from me and refund my money for the same.
Yours truly,
Shivani Malik
Consultant No. 2235545
Kindly do the needful so that I can get my money back for these products.
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