[Resolved]  Oriflame India Private Limited — Financial Cheating

Address:

North 24 Parganas, West Bengal

I am a consultant[protected] of oriflame and i felt that the company is cheating with us. They make terms and conditions in favor of the company not for customer stisfaction.
Recently I ordered 8 no’s of products (Invoice Sl. No.[protected] through telephone. When I received the parcel after full payment of Rs.1956.00, I found that item code 18998 was not present but the company received the full payment from me without any intimation. For this type cheating I call to helpdesk 3 times & they just told me that may be product is out of stock. I ask to helpdesk person that when the product will be in stock? They just ignore me & told you have to call us and they are not bound to send me the product, I am house wife so its very tough to go to the “59 Chowringhee Road, Kolkata -20”. After that I called helpdesk several times but no update !!! Today morning one of the helpdesk person told me to go “59 Chowringhee Road, Kolkata -20” with bill & collect the product.
My husband went to the “59 Chowringhee Road, Kolkata -20” but the store boy again said that the product is out of stock, Then my husband go to talk with the WORTHLESS MANGER ( Shantanu ) & told him to return the money because without my concern you can’t take the full amount (don’t want CRM). If oriflame can make the CRM amount is equal to the price of product + interest + 12phone call charges + our harassments. Then oriflame can make that amount as CRM.
But the worthless manager is not agree with that so what will be the mentality of a customer. Oriflame is not a cheater ???