[Resolved]  Reliance Postpaid — Outgoing calls barred

I paid my bill on a prticular day, which was much later than the due date. My outgoing calls were barred. Then that very day (morning) i paid my bill through my bank account (debit card) online. the transaction was successful. Since i was making such a transaction for the first time, i did not know that i would need to note the transaction ID, as my bank account statemnt does not mention that. The next evening, my calls were still not activated. So i call up the customer care.. or whateva you would want to call that. The so called supervisor asked me for a transaction ID, i say i dont have it but i have my account statement, which says the the money has been debited from my bank account, and i can fwd it to you. The supervisor then said that they would need a proof of the transaction, which acc to them was only the transaction ID. As if i would fake the account statement!!! I told the person that i did not note the txn ID that time and she was like mam this is not my problem that you did not note the txn ID but without it they are not ready to help me.
I just have one question now, Are the executives and the supervisors there for only arguing, without worrying at all about solving our problems because thats exactly what i felt.