[Resolved]  Hyundai Verna — Pathetic after sales service-----Trident Hyundai. Bangalore

Address:

Bangalore, Karnataka

This the mail sent to their GM & no surprises they just dint bother to get back to their clients

Dear Ramdev,

Sorry to bother you, but I have left with no other option other than keeping you informed about the shabby service provided by your service center in Tumkur Road.
Hope you would help me unlike others whom I have interacted with.

I have bought a new Verna CRDI (KA 02 ME 510) in the month of Dec 2009 & I have been facing some or the other issues when it comes to servicing the car.

First issue: You would definelty agree to me that I have every right to know & it’s the duty of the service person or so called manager to assist with the questions that I would ask them pertaining to my car.
I was surprised the way he attended to us( I think his name was Mr. Bannejee). He was too rude to my dad, who had gone to collect the car on my behalf when we had some concerns related to service.
I understand that he may be a busy person & he has his own commitments but there is a way one needs to communicate to his customers. If he is busy he should direct it somebody who is responsible enough. I am sorry to inform him that because of customers like us he is kept busy else he will not have any job to do there.
The way he handled the entire conversation was very unethical. Although & he was apologetic about his behavior later, I dint escalate this matter then.

Second issue: When I gave my car for last free servicing, I was surprised to see that the car was just watered on top & no cleaning was done. You will be surprised to know that I had paid a Rs.900 for interior cleaning(which is am aware I need to pay, as this is not the part of free servicing) but to my surprise basic body wash was not done which is very much a part of whatever servicing you do. When enquired, I was informed that body wash was not a part of free service. You charge a whooping Rs.900 + other charges, please do not tell that you would not do a basic body washing of the car. After some arguments finally with the help of Mr. Kulkarni (service RM I suppose) I got the wash done. I did not want to raise the issue at that time also as I felt this was not that serious.

Third Issue: On 23rd Nov, I found out that there was some creaking noise from the engine cabinet & the very next day I came to the same service station unfortunately(I stay in Peenya & this is the station which is near to me). I was attended by Mr.Girish & he confirmed that there was indeed some noise & he would want to completely chk before delivering the car. I dropped the car on 24th & I got a call from Mr.Girish that there was some problem in the alternate & this had to be replaced for which he had to order the spare part from Chennai & that would take 3 days. I was fine with that as I wanted my car fit & fine. There was no response from Girish till I called him back on Sunday afternoon to find the status of my car, Girish confirms that there was no replacement done but the problem is rectified now, he just replaced some brush & there is no more sound for which I had visited this service centre.
My question to you is, if there was no replacement done, why did you keep the car for 4 days & why the hell i should get back to you guys? Is it not the duty of the service RM to call me back?
Please remove all those jazzy hording & banners kept in your service centre when you don’t live up to it.

I took the delivery of the car on Sunday afternoon & I agree that I did not hear the noise which I complained but again to my bad luck today morning I get to hear the same noise once again & believe me, I am frustrated to the core with the whole issue.

I finally decided not to visit this shabby centre any more. I called one of my friend & discussed this issue, he was also of the same opinion that after sale the service is very bad in Hyundai. I am cc’ng him in the mail if you don’t believe me.

To add a few more complaints
- I found out that there is a leakage in Dry boot shaft(not sure what you say) this is below the front wheel in driver’s seat & if driven without repairing, entire assembly has to be changed. Do you think that I should be knowing all these or is this the responsibility of the service engineer.
- They have replaced the engine cover bolts of my car with some old bolts( you can get in touch with Mr.Rajesh from Advait hyundai(queen’s road) who replaced it now).
Want to know, who has given you guys this right & what all have you changed without my notice Is my biggest concern?

I can go on & on with the issues but I see this as no end.

Believe me, the whole experience with dealing you has left a very bad opinion about you guys & I am very sure that you will still continue to do this sort of creepy work after going thru this mail. I just wanted to keep you informed with what is going on in your service centre’s. I also deal with a lot of clients & I knw what cm service is. Moreover I do not have so much time to deal with you guys every other day to get my car in proper running condition. I cannot visit your service centre every now & then for no fault of mine. If you say that buying a premium car from Hyundai, I need to go thru with all the pain then I will never trouble you going forward,please respond to me I will take it forward from there on , if not please address my issues immediately. If the issue is not resolved in couple of days, I would definitely want go to press & may go legal also, bcoz I have paid my hard earned money for this car & you guys cannot take me for a ride every time. I also do not want to spend a single rupee on any thing that you will replace as this is still in warranty period + the pain & agony that you guys have given me every time I visit you.

I have wasted my precious time to write such a mail for the car which is not even a year old. God save me, for all my future interaction with you guys till I sell this car off.
Never a Hyundai car in my life nor I will suggest anybody to buy any Hyundai vehicle for sure.


Regards,
Vinu Karumbaiah A K
Head-Suvidha Wealth Bangalore.
Citibank NA
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