[Resolved] Dish TV — Pathetic after sales service. | |
Dear Sir/Madam, I’m Sandeep Kamath from Bangalore and I purchased Dish TV connection of 6 months subscription scheme as on 14/Nov/2007. I was continuously facing “No access / Signal not found” problem from day three of installation. Whenever I call at [protected] they never pick the calls & I never get the line of the customer executive to tell my problem & this phone line is chargeable also, so after 15-20 minutes of wait I’ve to cut my phone from my side. My VC number is [protected]. I recharged my account on 18.05.08 for 6 month for Rs 1800 in the package. On 31.05.08, there was some sparking in the set top box. I had registered a complaint with the dealer “Rajtronics”, Bangalore (John) the same day. After repeated attempts on [protected], I was unable to lodge a complaint. After repeated calls on 05.06.08, 07.06.08, & 09.06.08 ([protected] – Sumitra) local service. Finally on 10.06.08 the set top box was attended by the service engineer. It was diagnosed the SMPS had to be replaced. SMPS spare was not available so the set top box was taken & returned on 13.06.08. No replacement set top box was offered. Attached is the Xerox copy of the complaint filed. At this point I have lost 14 days of AIR time. On 29.09.08, 101 Conax conditional error was seen on the screen. After repeated attempts on [protected], I was unable to lodge a complaint. I was directed by Venketesh ([protected]) that a service engineer would visit soon. I repeated the same complaint on 01.10.08 to Manjunath ([protected]). On 05.10.08, 201 Card refresh error was being displayed. After repeated attempts I was able to connect to [protected] on 12.10.08, a complaint was registered. Complaint number[protected]. Another complaint was registered on 14.10.08. Complaint number[protected]. Service engineer (Pravin/Pradeep – [protected]) assured his visit on 13.10.08. As of today 16.10.08 he has not arrived & the problem is not sorted. At this point I have lost 16 days of AIR time & do not know how many more days.. Total AIR time lost is approx 30 days (~Rs 300 per month package) for no fault from my side. For all the harassment & trouble caused, it would be good if I am reimbursed with an additional 30 days of viewing time. If Zee network enterprise / Dish TV does not respond to this mail, I’ve to prepare myself to file a suit in consumer form. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I am still waiting for the Dishtv installiation mr. Kaushik Burman as vashisht Electronice are not co-operating and not coming to install the Dish TV even repeatedly phone by me atleast 30 times, I dont know what type of corrupt and irresponsible dealers has been selected by your compny to feed the helpless consumers
Why action not be taken against you for the discrepianceis in the service, You and your company gives the bogus ads in the tv that dish tv isinstalled in your home in 24-hours but this is a fake promise by you and your duffer dealers
pls reply postively and dont give the lollypops ??????
thanks
dalip kumar
f-33, Bhagat singh Market
Near gole Market
New Delhi
Phone [protected]
- Show quoted text -
On Tue, Nov 16, 2010 at 8:16 AM, customercare <[protected]@dishtv.in> wrote:
Dear Sir/Ma'am,
We really regret for the inconvenience caused.
We would like to inform you that your request for installation has been forwarded to our concerned department.
We will revert back very soon.
Regards
Kaushik Barman
Customer service
DISHTV
Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@gmail.com&Aid=kaushik_b1410&Cid=3968585
For any further clarification or assistance if required, please feel free to revert on same e-mail id or contact us on below mentioned numbers:
Only for BSNL/MTNL lines[protected]
For all non BSNL/MTNL lines :
From all phone lines[protected]
You SMS, We Call
Now to talk to us you don't have to call us. Simply SMS DISHTV CALL ME TO 57575 from your registered Mobile Number and we will call you back promptly.
To register your mobile number SMS dishtv RMN <11 digit VC No.> to 57575
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
?Dear sir,
Despite my repeated reminders to the Vashisht Electronices, Mobile no : [protected]/[protected] for the dish tv New connection, I think that you and your company is not interested in installing the dish tv.
The booking for the dish tv was done on 13th Nov-2010 at 3 PM ticket no. 25612
thanks for not installing the dish tv
Dalip Kumar
F-33, Bhagat singh Market
Near Gole market
New Delhi-110001
(M) [protected]
--
Dalip Kumar
[protected]
Why action not be taken against you for the discrepianceis in the service, You and your company gives the bogus ads in the tv that dish tv isinstalled in your home in 24-hours but this is a fake promise by you and your duffer dealers
pls reply postively and dont give the lollypops ??????
thanks
dalip kumar
f-33, Bhagat singh Market
Near gole Market
New Delhi
Phone [protected]
- Show quoted text -
On Tue, Nov 16, 2010 at 8:16 AM, customercare <[protected]@dishtv.in> wrote:
Dear Sir/Ma'am,
We really regret for the inconvenience caused.
We would like to inform you that your request for installation has been forwarded to our concerned department.
We will revert back very soon.
Regards
Kaushik Barman
Customer service
DISHTV
Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@gmail.com&Aid=kaushik_b1410&Cid=3968585
For any further clarification or assistance if required, please feel free to revert on same e-mail id or contact us on below mentioned numbers:
Only for BSNL/MTNL lines[protected]
For all non BSNL/MTNL lines :
From all phone lines[protected]
You SMS, We Call
Now to talk to us you don't have to call us. Simply SMS DISHTV CALL ME TO 57575 from your registered Mobile Number and we will call you back promptly.
To register your mobile number SMS dishtv RMN <11 digit VC No.> to 57575
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
?Dear sir,
Despite my repeated reminders to the Vashisht Electronices, Mobile no : [protected]/[protected] for the dish tv New connection, I think that you and your company is not interested in installing the dish tv.
The booking for the dish tv was done on 13th Nov-2010 at 3 PM ticket no. 25612
thanks for not installing the dish tv
Dalip Kumar
F-33, Bhagat singh Market
Near Gole market
New Delhi-110001
(M) [protected]
--
Dalip Kumar
[protected]
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DishTV — pathetic after sales service
Since 2 years we have been using Dishtv but services have always been poor in terms of additoin of new channels or services. The alignment of the antenna has to be fixed I have made several phone calls, given the VC Nos. so any times since 19th Oct and today is 21st and still the problem has not been solved. we are not able to watch the Tv since 4 days.The staff is not competent enough to handle complaints or even talk to the customers.I am extremly dissatisfied with the services of Dishtv and in future I would never recommend anybody to take this product.