We are very sorry to read your issue here. Best way to resolve any concern is to send an email to firstname.lastname@example.org. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
There was a delay in receiving the response from the bank’s server, as a result we were unable to complete your mobile recharge.
We have already completed the refund process of Rs. 50 from Paytm side.
Remember, if you do not see this balance in your bank account yet, it is because your bank does not reflect this refund instantly. You could check with them on time it takes for such refunds to show up.
Should you require any other assistance, please send us a mail at email@example.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.
Paytm Customer Care