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Paytm Online MTS Mobile Recharge - amount deducted from atm debit but number not recharged

 
4 Reviews
User
  roslyn on May 31, 2012
sir,i have recharged a mts mobile no 919151040930 for rs.251 through paytm online mts mobile recharge..but the no.is not recharged and amount has been debited from the account..sir my id is vasudha.kesarwani@gmail.com..and mobile no.8090059210..sir kindly look into issue and guide me to get the money back...
Complaint comments 3 Comments     Updated:
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Comments

N May 31, 2012 by
User
MTS CustomerService India  
 
Hi vasudha kesarwani,

We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India
 
Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs 251 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

Should you require any other assistance, please send us a mail at care@paytm.com.

Best Regards,
Paytm Customer Care
care@paytm.com
N Jun 1, 2012 by
User
MTS CustomerService India  
 
Hi Vasudha Kesarwani,

As per our records, the customer service team had contacted you and informed you that amount will be refunded to your account with in 7 days. We hope that you were happy with the overall experience. Do get in touch with us in case you would like to have further discussion.

Regards
MTS Customer Service India

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    Paytm Online MTS Mobile Recharge - amount deducted from atm debit but number not recharged