We are very sorry to read your issue here. Best way to resolve any concern is to send an email to firstname.lastname@example.org. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Please let us know the mobile number and the recharge amount that you had tried on Paytm.com and mail it to email@example.com so that we can check the details of your transaction and resolve your query.
Should you require any other assistance, please send us a mail at firstname.lastname@example.org. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.
Paytm Customer Care