Paytm.com — recharge not done and payment deducted from my account | |||
Hiiii Sir I have Done My recharge From Paytm.com, But My recharge Is failed and payment is deducted from my account. I hav Sent Many Mails To them About This issue, But I dont get any satisfactory reply from them, On their site they show on the order status that the recharge is failed, and on the other hand they dont refund me my deducted money. they said me to send a bank transaction copy, but as i hav done my recharge from a visa debit card , how can i get transaction details and how can i send it to them... My Recharge Details Are As Follow Vodafone Prepaid number [protected] Order Number 49781968 please do something about this as soon as possible. thank you Karan Narula Was this information helpful? | |||
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+91 12 0477 0770 [Head Office]
+91 12 0306 2244 [Support]
B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
We have already completed the refund process of Rs. 135 from Paytm side for our Order Number 49781968
Remember, if you do not see this balance in your bank account yet, it is because your bank does not reflect this refund instantly. You could check with them on time it takes for such refunds to show up.
Best Regards,
Paytm Customer Care
[protected]@paytm.com