| Address: | Chennai, Tamil Nadu |
I own a FW D790 DVD mini hi-fi system bought about three years ago. When I bought this set the first thing I asked was about service availability. I was assured that there were several Philips Service Centers in the city and that all I had to do was to make a call and my system would be attended to by the most experienced hands.
I have now realized the hard way and after much tribulation that promises of Philips’ service availabilities are only selling gimmicks. I buy my electronic goods only after ensuring that the after sales services are dependable. But Philips has not lived up to its reputation. Each time I have had a problem with my set I have had to run from pillar to post to get it rectified. Never has it been rectified on a single call. The first stumbling blocks are the service centres themselves which never answer calls and even if they do they never inquire where or who the caller is, but hang up the phone surreptitiously saying “wrong number”. This is very much the case with the Adyar service center. And finally when I get through after much straining of fingers, I am asked to bring the set to the centre. I am 62, and I certainly cannot balance my large set and drive my two-wheeler at the same time. When I tell them my situation they promise to send someone but no one ever turns up.
The last time I had a problem about a year and half ago I had to make calls to every name I could find on the internet and finally get them to look at my set. This time I made my first call on the 2nd of July 2010 to the toll free number since the Adyar number was unreachable. I was told that someone would be around to service my set in two days time. But no one turned up. On the 6th of July I called up the toll free number again and I was told that someone would be around the next day. When no one turned up I called up the Adyar service centre after much effort and got through them. They initially asked me to bring the set around to the service centre. When I explained my inability they said they would send someone around. But no one came. So on the 8th I called up the toll free number again and they told me that they would send a message to their senior officer and assured me that the officer would speak to me. No one spoke. Today I called up the toll free number again around 12 and they told me that they would send someone in an hour. It is 4 hours since then.
The upshot of all these is that there is no point in buying “Philips” products where after sales service is not only nil but also traumatic. I have other electronic items of other companies where the service is prompt.
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