[Resolved] Philips India — pathetic customer service | |||
I bought a philips Television on 2nd Feb 2006, The details are as follows:- Chassis No.- 641258 Model No.- CTV29PT9421 Philips Dealer- Dawar International electronics Pvt. ltd,gurgoan I have registered a complain in PHILIPS service center faridabad and Mr. sameer visited my house on 14th oct,2010 to collect the television set for repairing. after 10 days when i called him he was very lathargic in his approach and tried to beat around the bush. He said technicians from delhi are considering my problem, after so many calls i realized that he is not at all taking it seriously so i asked him about the delhi technicians no. finally after 2 months i could spoke to the technician Mr. MANAV his contact no. is [protected]. now from the last 22 days i am continuously talking to him but he is not addressing the issues. I am really suprised by the kind of after sales service of the company, these people are testing my patience. I have continuously being running behind to get my TV.now i really want some kind of legal action to be taken against the company Vivek Aggarwal Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
attitude of staff is deplorable
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Philips — Substandard product and pathetic after sales service.
Model Number: 32PFL5505/V7Date of purchase: 15/08/2011
Place of purchase:Ezone, Milan Mall.
I am extremely DISSATISFIED with both the Phillips product as well as the after sales service provided. It took a month to get the TV installed once we bought it, and then within a month it has developed software problems, in which we cannot hear any sound whatsoever along with the picture.
The customer care service is most pathetic, almost to the point o being stupid. They do not take down complaints, and when they do, they do not act upon them. I am told that a 'technician' will contact me "within 48 hours" but that NEVER HAPPENS.
I AM SICK AND TIRED OF CALLING THE CUSTOMER CARE SERVICE WHICH IS OF NO HELP.
I WANT TO GIVE THIS TV BACK AND GET MY MONEY BACK.
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+91 22 6691 2000 [Mumbai]
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