[Resolved]  Philips India Ltd — Not repairing TV

Philips India Ltd — Not repairing TV - worst service!

i purchased a philips home theater system MODEL HTS 3090 from philips arena, mp nagar, bhopal on 04/07/2007. serial no. of the system is KN IA [protected] . from the day one it is giving problems like skipping, not reading disc, bad disc etc,. when i contacted the service centre people , they had come and cleansed the lens . but there is no improvement. finally i registered a complaint with philips arena on dtd. 06/01/2008 complaint no.15521. again two times company the company technician come and cleansed the lens on dt 17/02/2008. finally he changed the lens of the system on 20/02/2008. this also does not give any relief. still the system is giving the same problem. on 07/03/2008 i was told that my system will be replaced with new one after preparing TECHNICAL REPORT (TR ).the concerned persons of service centre are mr. chandresh ( mobile no: [protected] ) and mr. kailash maithil ( mobile no. [protected] )
i don't know when my problem will be solved . i don't think that i did a big mistake by purchasing a philips product. once upon a time the company was very trusted one.

I bought a Philips Micro Theatre Model MCD515 on 22nd October, 2007 from Arcee Electronics, Kashi Niketan, Chembur, Mumbai 400071. It has been working fine for the past 6 months, but the last 4 days the system does not play CD's. It just says "NO DISC". I have tried cleaning the disc, but even the disc cleaner is not being read. Have lodged a complaint to Arcee Electronics, but till date no response received from the company.

Please note the piece is still under warranty and I would urge upon you to expedite action under intimation to me on [protected].


Balan V.Iyer, Chembur, Mumbai

I had Purchased 21" TV in the year 1994. Model No. 21PT 2405/94R from Nashik. I was working properly till March 2011. There after TV start giving problems and I brought this TV on 28th March 2011at your Authorized Service Center In Nashik "M/s VIDEO CARE, Authorized Philips Service Center, Kamal Apartment, 1st Floor, Opp. Sharanpur Road Tel. Exch. Canada Corner, Nashik 422002". They had charged Rs. 450/- and told me that problems are solved and return it back on 4th April 2011 after almost 1 week. The TV work for one week there after and again same problem started and there after I again brought it back and had given it to your said Authorized Service center on 27th March 2011. I am taking followup daily but there is no proper response from them. I am feed up with there service and reply. Sorry to say that this is the worst service I am getting from you center. Requesting you to please look into my problem seriously and take appropriate action. My Contact No. [protected]
Ajit Menon, Nashik

Philips India Ltd — Complain Not Attending

I had Purchased 21" TV in the year 1994. Model No. 21PT 2405/94R from Nashik. I was working properly till March 2011. There after TV start giving problems and I brought this TV on 28th March 2011at Philps Authorized Service Center In Nashik "M/s VIDEO CARE, Authorized Philips Service Center, Kamal Apartment, 1st Floor, Opp. Sharanpur Road Tel. Exch. Canada Corner, Nashik 422002". They had charged Rs. 450/- Receipt No 15286 Dt. 04/04/11) and told me that problems are solved and return it back on 4th April 2011 after almost 1 week followups. The TV had worked for one week there after, again same problem started and there after I again brought it back and had given it to the said Authorized Service center on 27th March 2011. I am taking followup daily but there is no proper response from them. I am feed up with there service and reply. Sorry to say that this is the worst service I am getting from you center. Requesting you to please look into my problem seriously and take appropriate action. My Contact No. [protected]
Ajit Menon, Nashik

Philips India Ltd — Cutting & Battery Problem

I have given my shaver to company service center on 23th July2011 Its Cutting problem they told me that this Work Properly I am not satisfy this Shaver is Recently Purchase On july 10 2011 Since it is yet in warranty period i will replace it but they are postponing it indefinitely an its been more than 2 months now and i have not got my shaver. please help me get my shaver.

Dear Consumer,

We regret and apologize for the inconvenience caused to you.

We request you to kindly share your contact details or complaint details with us or, alternatively you can contact us on the numbers mentioned below.

We assure speedy resolution to your concern.

Thanks & Regards,
Philips Consumer Care, India
[protected]
[protected]

Dear Consumer,

We have not received any response from you.

Hence, we are forced to believe that your complaint must have got resolved by now.

Please feel free to contact us, incase you need any further support.

Thanks & Regards,
Philips Consumer Care, India
[protected]
[protected]