[Resolved]  Philips India / Television — after sales service

Address:

Agra, Uttar Pradesh

I had purchased a television in 2000 from Philips India , the model is Cinema Surround-Power Vision at a very high price of Rs.19900. Recently the remote of the televison has gone out of order. I called up Customer care and registered the complaint. I also visited your local services centre i.e Electronics Hospital at Agra but to my surprise and shock they told me that Philips has stopped manufacturing and selling the Television and infact sold the business to videocon. Again I called the CC on 27/08/11, 28/08/11 and on 29/8/11. But really it was adding insult to injury as again and again I got the same reply that we will call you back tomorrow. This is the kind of service level that Philips India is maintaining where they dont have any kind of control over the services centre and Customer Care. Even a footpath vendor is a better businessman than Philips India.
Also on the website there is no contact number of Philips India is provide except the customer care which is a useless body, and no address of the company's office is given. I need a replacement of my remote, dont know what to do.
Who so ever read this, please dont go for any philips product else you are wasting your money.