[Resolved] Philips Pure Water Dispenser WP3891 / 01 — No After Sales Service Provided! | |
I have purchased Philips Water Purifier in name of my father Sh.Vinod Arora on 05/04/08, its model number is WP3891/01. From last few weeks, there is a leakage problem in that purifier, for which I have been complaining to Philips Customer Care at [protected]. I filed my first complaint on 23/04/08 and got a call reference number as 43766, but no technician visited for the resolution. On 02/05/08, I again called the customer care service and a new reference number was given to me as 45066 with a promise of providing appropriate service. but on 06/05/08 I got a call from Philips Care from the number [protected] and the person committed to send the technician on other day but still no one approached. So, on 10/05/08, I got another call reference number on calling customer care as 46492. And in this regard, I again got a call on 11/05/08 and on 13/05/08, a technician visited to check the complaint but the purifier was unable to repair because he said one part needs to be changed for making it properly work without getting leaked. But, the thing is that after calling so many times I just got this response. So, I want to get the whole purifier changed instead of some part because its being hardly just two months of purchase that it started leaking. From last few days, the purifier is not being accessed by us and we are drinking tap water despite of having a so called water purifier which is of no use due to some technical problem. So, please help me in getting the purifier changed or the company agree to take it back by giving my paid amount. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
6 Comments | |
Comments
Most fu...ked up water purifier one can get in the market today.I only trusted the Philips name before buying, thinking that one wouldn't have to bother about the other technicalities there after.Being a techie myself I later found out that it involved rocket tech...ly before you got out water out of the spout.If there was a air bubble in the inflow, .the water would stop instantly, if ever the pressure fell by a few millibars the result was the same. The tube.the plastic body including the joints all appear cheap and inferior.There is a persisent leakage problem from the word go.I have used Aqua guard, Alfa.Moniba and many other filters at different places in the past and was always satisfied .What made me to buy a PHILIPS was only the name. .The tech..ns attending to the breakdowns did not have the slightest knowledge of the product.They happen to be well dressed roadside plumbers.PHILIPS are you listening.Please stick to audio products which are otherwise not performing equally well, and that made you jump into this ventureI .PHILIPS I want my money back or else I assume that you have looted me.I would therefore advice any and everyone NEVER buy a PHILIPS product in future, or else repent the rest of your life
Pure water dispenser — Poor service by the dealer
Sir, I have purchased one pure water dispenser from Philips. Now it is not working as the filter needs to be serviced/replaced. On giving many calls to the technician, nobody turned up. So the basic purpose of the purchased item is defeated. This type of people pull down the name of the company for which they work.It is really surprising and disappointing to find such poor customer care from a company of Philips repute. Philips should take action against their Pathankot service center if they dont want their reputation to suffer.JWO D Sarkar
P 97/2 Air Force Station Pathankot
Gurdaspur
Punjab-145001
i faced the same music. no service after sales. do not buy even i[censored] get free.
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+91 22 6691 2000 [Mumbai]
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Now when my mom called the customer care they say it will take 2 more days. What shall I do without water for 2 days. The previous water service was stopped as we bought this product. Now if we ask them again for 2 days they wont respond. And eve if he does he will charge the double rate.
The funny part is I cannot see this product on their website.