[Resolved] Philips Tv — Poor Post Sales Service | |
Dear Sir, I bought Philips 29" TV around 3 months back where I bought an extended 2 years warranty from Croma. Now in just 3 months TV stopped working and AFTER A BIG STRUGGLE i lodged a complain in Philips. Finally they took my TV around 12 days back witha promise to deliver it back in just 2-3 days. Now it's more than 10 days and we have not received it yet. The worst part is that in their service centre bangalore no one bothers to even receive our calls. Most of the time it's just rining and that's it. Now I dont want to take that TV back and would certainly take the worst possible action against them. In the mean time, I have asked Philips senior manager to suggest me which TV brand should I go for other than Philips. Please help me in this regard, Regards / Rishi Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 14 Comments | |
Comments
Siri strongly agree to your complaint. philips has got the worst after sales and service, i bought a philips mp3 a month back and in a weeks time the display is not working .since its under warranty i gave it back for repairing and they promised to give it back in a week time, but now its almost three weeks and didnt get any responce .i phoned them thrice, but they didnt have basic decency to give me a call and now they are asking me to wait for an other week or i should take it back unrepaired .Even i have decided to take the worst action against them.
i strongly recomment every one not to go for philips products
i strongly recomment every one not to go for philips products
PHILIPS / TELEVISON — OTHER COLOURS ON SCREEN
I HAVE PURCHAGED 29' COLOUR T V THREE MONTHS BACK.AT PRESENT ONE SIDE RED AND OTHER SIDE GREEN COLOURS ARE COMMING ON SCREEN.DUE TO THIS WE ARE NOT HAPPY WHILE WATCHING THE T V.
Philips 21 inch Colour TV — TV is not working
My Philips TV 21 inch Colour is not working now. When switch on TV scanning programe is being run and therefore no channel is fixed. Pls send your executive to look into it.regards
M J Joseph, New Delhi
Mob : [protected]
Dear Sir,
We too are facing the same problem with the Phillips TV bought two years back it has be got repaired from your authorised service centre thrice but after every three months we are facing some or the other problem in the unit and are being asked to make the payment for the repairs being carried.
Day before yesterday again the unit have stopped operating and we have already informed your authorised service centre but only assurance of getting the issue attended is being made but no action is being taken till now and from today onwards these people have stopped attending to our calls too.
Your immediate action in the matter will be highly appreciated.
Regards
Arun Kumar Jaroli
Cell No. [protected]
Kota (Rajasthan) India
We too are facing the same problem with the Phillips TV bought two years back it has be got repaired from your authorised service centre thrice but after every three months we are facing some or the other problem in the unit and are being asked to make the payment for the repairs being carried.
Day before yesterday again the unit have stopped operating and we have already informed your authorised service centre but only assurance of getting the issue attended is being made but no action is being taken till now and from today onwards these people have stopped attending to our calls too.
Your immediate action in the matter will be highly appreciated.
Regards
Arun Kumar Jaroli
Cell No. [protected]
Kota (Rajasthan) India
your after sale service is really a pain in the neck.
My 29 inch colour tv is now a junk with in 4 years of purchase.
Compare this with sumsung or optonica, the other two tv that i have, are giving flawless services for last 10 year and twenty years respectively. Their after sale services are excellent, attending complaints within 24 hours and rectifying defects on the spot. There have not been any occusion to lift the tv.
Basically service personels are incompetant and unablr to correctly diagnose the fault.
My 29 inch colour tv is now a junk with in 4 years of purchase.
Compare this with sumsung or optonica, the other two tv that i have, are giving flawless services for last 10 year and twenty years respectively. Their after sale services are excellent, attending complaints within 24 hours and rectifying defects on the spot. There have not been any occusion to lift the tv.
Basically service personels are incompetant and unablr to correctly diagnose the fault.
URGENT COMPLAINT
To,
DIRECTOR
PHILIPS ELECTRONICS
SUPPORT/SERVICE
INDIA.
Subject: Consumer`s problem are not sorted by your service center.
Dear sir,
With respectfully I beg to say that, i was purchased my first colour television of your brand Philips.I suffered some major problem in my TV set since it was purchased.Actual problem
in my set is, when the TV is on then after between 5 to 10 minutes, the sound and picture is disappeared.This problem is suffered by us since the TV set was purchased.When the set was in gaurenty period the same problem suffered by me (about 5 times with in the 3 months), then the set was repaired and give to me.With in the gaurenty period my TV set was not repaired properly.Then I was communicate to Philips company, after many arguments the set was replaced by service center.But the newly replaced TV set was also not work properly and with in the gaurenty period newly replaced TV set also have same problem and I was also.
Now the gaurenty period was over and set also have the same problem(sound & picture problem) .My TV set is not repairable properly in the gaurenty period and after the period is over, because of manufacturing defect in the particular model.
Thats why I would like close this chapter because since the TV set was purchased I can not enjoyed and too much suffered by Philips brand colour t.v.I used many products of Philips but the experience of Philips is very bad.Now I don’t accept the repaired set and I want to cash back of this TV set and returned TV to the Plilips company.
Kindly, please solve my problem as early as you can.
Thanking you,
Your Consumer
Geeta Gupta
266/195, Allengunj,
Allahabad.
pin:211002 (U.P)
mob:[protected], [protected]
Model No.21PTRF2004 Vardhan(CH.No.IL[protected]
Date of purchase:[protected]
Shop: Asha & Company, Civil Lines, Allahabad.
Service Center: Pangoria Bhawan, Allahabad.
To,
DIRECTOR
PHILIPS ELECTRONICS
SUPPORT/SERVICE
INDIA.
Subject: Consumer`s problem are not sorted by your service center.
Dear sir,
With respectfully I beg to say that, i was purchased my first colour television of your brand Philips.I suffered some major problem in my TV set since it was purchased.Actual problem
in my set is, when the TV is on then after between 5 to 10 minutes, the sound and picture is disappeared.This problem is suffered by us since the TV set was purchased.When the set was in gaurenty period the same problem suffered by me (about 5 times with in the 3 months), then the set was repaired and give to me.With in the gaurenty period my TV set was not repaired properly.Then I was communicate to Philips company, after many arguments the set was replaced by service center.But the newly replaced TV set was also not work properly and with in the gaurenty period newly replaced TV set also have same problem and I was also.
Now the gaurenty period was over and set also have the same problem(sound & picture problem) .My TV set is not repairable properly in the gaurenty period and after the period is over, because of manufacturing defect in the particular model.
Thats why I would like close this chapter because since the TV set was purchased I can not enjoyed and too much suffered by Philips brand colour t.v.I used many products of Philips but the experience of Philips is very bad.Now I don’t accept the repaired set and I want to cash back of this TV set and returned TV to the Plilips company.
Kindly, please solve my problem as early as you can.
Thanking you,
Your Consumer
Geeta Gupta
266/195, Allengunj,
Allahabad.
pin:211002 (U.P)
mob:[protected], [protected]
Model No.21PTRF2004 Vardhan(CH.No.IL[protected]
Date of purchase:[protected]
Shop: Asha & Company, Civil Lines, Allahabad.
Service Center: Pangoria Bhawan, Allahabad.
philips/tv/ — non working under warranty
we purchased philips tv from local dealer on11.11.2009,make philips model.21pt5438/94,sr.nobj1a[protected] not working .we register complaint on31.0.08.2010 but still tv not working no actionhas been taken to rectify the defects .kindly take immiidate action for repiar of tv set,
thanks
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